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Business Analyst

Lockton Inc

Overland Park, KS

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JOB DETAILS
SKILLS
Acceptance Testing, Accounts Payable, Accounts Receivable, Asset Management, Billing, Business Analysis, Business Intelligence, Channel Strategies, Cloud Computing, Communication Skills, Cross-Functional, Customer Relations, Data Analysis, Data Sets, Decision Support, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, Finance, General Ledger Accounting, Identify Issues, Knowledge Base, Oracle, Oracle ERP, Oracle Fusion Middleware, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Process Improvement, Purchasing/Procurement, Reporting Dashboards, Reporting Skills, Requirements Management, Root Cause Analysis, Standard Operating Procedures (SOP), Time Management, Writing Skills
LOCATION
Overland Park, KS
POSTED
3 days ago

We are seeking a Business Analyst to partner with business and technology teams to drive process improvements, support system enhancements, and deliver data-driven insights. This role also plays a key part in managing ticket-driven support activities and ensuring timely issue resolution.

Key Responsibilities

  • Gather, document, and translate business requirements into functional solutions
  • Analyze current processes and recommend improvements to increase efficiency and accuracy
  • Manage and support ticket queues (e.g., SysAid), including triage, prioritization, and resolution
  • Troubleshoot issues, perform root cause analysis, and coordinate with technical teams
  • Monitor ticket trends and recommend long-term improvements
  • Analyze data and develop reports or dashboards to support decision-making
  • Participate in testing (UAT) and support system implementations and enhancements
  • Maintain clear documentation, including SOPs and knowledge base articles
  • Collaborate effectively with Finance, IT, and Operations teams

Required Skills

  • ERP Knowledge: Working knowledge of Oracle Fusion Cloud ERP financial modules (GL, AP, AR, Billing, Asset Management, Procurement), Oracle Transactional Business Intelligence (OTBI) and Oracle Integration Cloud (OIC) a plus.
  • Data Analysis: Proven ability to transform complex datasets into strategic business insights and comprehensive reports.
  • Process Improvement: Demonstrated track record of process improvement through innovation and creativity while ensuring standardization and audit governance.
  • Communication: Strong verbal and written communication skills, with the ability to convey complex solutions to a wide audience.
  • Adaptability and Collaboration: Positive, proactive, and self-motivated, with proven ability to work across multi-functional teams in a technical, fast-paced environment with upstream and downstream impacts and stakeholders.
  • Customer Focus: Ability to respond to customer requirements with timely and effective technical solutions.

About the Company

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Lockton Inc