Business Analyst

The Role
We are looking for a Senior Business Analyst to join the team! The Digital Solutions & Strategy (DS&S) chapter helps create world class digital experiences at scale. Our chapter members humanize products, services, and experiences by:

• Integrating deep research & industry awareness
• Impacting product strategy
• Driving implementation across all client and associate touchpoints.

You will be embedded in a squad where you will provide business analysis and expertise to support the management and creation of digital experiences that support our Brokerage and Wealth associates and clients. You will play a supporting and leading role in all phases of digital product management, including:

• Discovering the right opportunities using data
• Defining the requirements
• Supporting client and field readiness
• Measuring the business outcome
• Partnering with technologists and AI teams to bring opportunities to fruition

The Expertise and Skills You Bring

• Bachelor's degree preferred
• 3+ years of business analysis experience delivering customer or associate focused digital solutions of high value
• Experience working in an agile team required.
• A strong understanding of the AI model life cycle, from development to deployment
• Ability to approach complex challenges with critical thinking and creative problem-solving
• Client-obsessed with a passion to tackle challenges through a data driven approach. Proficiency with SQL, Excel and solid understanding of Tableau and data visualization techniques
• Platform migration experience a plus
• An affinity for technology and stay up to date on industry AI/NLP innovations
• Possess story telling skills, conveying the vision and impact of digital solutions using data and visualization
• Some relevant experience in prior customer-facing roles is a plus

The Type of Work You Might Do

• Develop a solid understanding of the current application and ensure the design document accurately reflects it.
• Partner with developers to design and migrate the current application to a new platform, ensuring:
  • Experiences function as expected
  • Logging and end to end flow perform as designed
• Use SQL as needed to evaluate experience performance.