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Business Analyst

HTC Global Services Inc

Madison, WI

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Application Programming Interface (API), Atlassian JIRA, Backlog Prioritization, Best Practices, Business Analysis, Communication Skills, Cross-Functional, Customer Support/Service, Data Analysis, Documentation, Emerging Technology, Mail Services, Mentoring, Microsoft Visio, Multitasking, Problem Solving Skills, Process Analysis, Process Development, Process Flow, Process Improvement, Product Demonstration, Product Engineering, Production Support, Property and Casualty Insurance, Quality Assurance, Requirements Management, Scrum Project Management and Software Development, Sprint Planning, Systems Analysis, User Interface/Experience (UI/UX), Writing Skills
LOCATION
Madison, WI
POSTED
2 days ago

Job Title

Digital Business Analyst

Overview / Summary

This role will partner closely with Product Owners, Engineering, UX, Operations, and business stakeholders to deliver customer-centric digital solutions. The ideal candidate is experienced in Agile delivery, requirements analysis, process optimization, and translating complex business needs into actionable solutions.

Key Responsibilities

Requirements Elicitation and Documentation

  • Lead discovery sessions and gather business and functional requirements.
  • Translate business needs into clear user stories and acceptance criteria.
  • Collaborate with Product Owners to refine and prioritize backlog items.
  • Work closely with engineering and QA teams throughout the delivery lifecycle.
  • Analyze existing business processes and identify improvement opportunities.
  • Create process flows, business rules, and functional documentation.
  • Support sprint planning, backlog grooming, demos, and UAT activities.
  • Coordinate with cross-functional stakeholders to drive alignment and delivery.
  • Perform impact analysis for system, process, and integration changes.
  • Ensure requirements are complete, testable, and aligned with business goals.
  • Support production issue analysis and resolution when needed.
  • Mentor junior analysts and contribute to Business Analyst best practices.

Required Qualifications

  • 4+ years of Business Analyst experience, preferably in digital product or servicing environments.
  • Strong experience working in Agile/Scrum delivery teams.
  • Proven ability to write:
    • User stories
    • Acceptance criteria
    • Process flows
    • Functional requirements
  • Experience partnering with Product Owners, Engineering, QA, and business stakeholders.
  • Strong analytical, problem-solving, and communication skills.
  • Experience facilitating stakeholder workshops and requirement sessions.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience using Jira and Confluence.

Preferred Qualifications

  • Experience in digital servicing, customer service platforms, or self-service applications.
  • Knowledge of APIs, integrations, and system workflows.
  • Experience with customer journey mapping and process optimization.
  • Exposure to UX/UI collaboration.
  • Basic data analysis experience.
  • Experience with tools such as Postman, Visio, or Miro.
  • Domain experience in property and casualty insurance.

Key Skills

  • Business Analysis
  • Agile Delivery
  • Requirements Management
  • Stakeholder Management
  • Process Mapping
  • Backlog Refinement
  • User Story Writing
  • UAT Support
  • Communication & Facilitation
  • Problem Solving
  • Cross-functional Collaboration

#LI-Onsite

 

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

#LI-AW1 #LI-Onsite

About the Company

H

HTC Global Services Inc

INDUSTRY
Computer/IT Services