Business Analyst

Integrated Resources, Inc

Jackson, MS

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JOB DETAILS

SKILLS

Analysis Skills, Atlassian JIRA, Business Analysis, Business Operations, Communication Skills, Customer Relations, Database Technology, Email Technology, Establish Priorities, Help Desk, Identify Issues, Information Technology & Information Systems, Online Chat, Operating Systems, Presentation/Verbal Skills, Resolve Customer Issues, SNAP, Spreadsheets, Writing Skills

LOCATION

Jackson, MS

POSTED

6 days ago

Job Title: Business Analyst
Location: Jackson, MS
Duration: 03+ years

Job Description:
Candidate must have experience serving as the primary point of contact for users experiencing help desk-related issues.

Experienced analyst with a background in diagnosing system problems resolve user inquiries for manual data manipulation.
Based on documented incidents in the JIRA ticketing system, email, or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
Experience in interacting with client program areas and technical staff regarding business and information technology needs.
Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
Experience with escalating issues and identifying complex or recurring problems and escalating them to supervisor/manager for resolution.
Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
Critical thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.

Required skills:
Applicants must have at least 5years of experience with an automated system for determining benefits for SNAP, TANF, or E&T.

Preferred Skills:
Proficiency with JIRA (documented change system), Proficiency with Windows applications and Certified Professional Business Analyst.

Skill Matrix:

Skill Set	Skill Level	Required/Preferred	Years of experience
Operating Systems
Mainframe	Intermediate	Preferred
Linux	Intermediate	Preferred
Windows	Advanced	Required
Hardware
Windows PC	Intermediate	Required
Database Systems/Database Tools
SQL Server	Intermediate	Preferred
ADABAS	Intermediate	Preferred
QA/Testing Approaches, Application
Data Quality	Intermediate	Preferred

Business Analyst

Integrated Resources, Inc

Jackson, MS

About the Company

Integrated Resources, Inc

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