Business Analyst IV

About the Role

Key Responsibilities

• Own and manage the end-to-end global credit process, including onboarding, credit approvals, credit limits, and dispute resolution
• Maintain day-to-day operational continuity, ensuring processes are efficient, compliant (SOX), and aligned with global standards
• Monitor and manage credit risk exposure, using established frameworks and analytics to balance risk and revenue
• Support and enhance AI and automation initiatives in credit and collections workflows
• Collaborate with Finance, Sales, Risk, Product, and Engineering teams to ensure process alignment
• Partner with and oversee BPO vendors supporting credit and collections operations globally
• Track performance metrics and identify opportunities for process improvements

Required Qualifications

• 6+ years of experience in credit operations, credit risk, collections, or revenue operations
• Strong knowledge of end-to-end credit lifecycle (credit assessment, limits, portfolio management, collections, disputes)
• Experience with financial controls, SOX compliance, and audit requirements
• Exposure to automation, AI tools, or workflow technologies in finance operations
• Experience working cross-functionally with global teams and stakeholders
• Strong analytical and problem-solving skills

Preferred Qualifications

• Experience in technology, advertising, or high-growth environments with high-volume credit operations
• Experience with credit scoring models, risk analytics, or predictive modeling
• Familiarity with RPA, process mining, or intelligent automation platforms
• Experience working with BPO or outsourced operations teams
• Background in shared services or global business services environments
• Relevant certifications (e.g., CICM, FRM, PRM)

Ideal Candidate

• Proven ability to own and manage global credit processes
• Comfortable stepping into a role quickly and driving impact
• Strong balance of operational execution and strategic thinking
• Experience working in fast-paced, high-scale environments
• Strong communicator who can manage multiple stakeholders across regions