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Business Analyst - Delivery

Protingent

Santa Clara, CA

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JOB DETAILS
SALARY
$90–$96 Per Hour
SKILLS
Acceptance Testing, Analysis Skills, Atlassian JIRA, Bug Tracking/Defect Management, Business Analysis, Business Processes, Business Support, Communication Skills, Contract Analysis, Customer Support/Service, Data Migration, Data Quality, Documentation, ERP (Enterprise Resource Planning), Functional Analysis, Gap Analysis, Logistics, Operations Processes, Process Capability, Process Flow, Radiography, Reconciliation, Regulatory Compliance, Requirements Management, Requirements Validation/Verification, Returns Processing, Risk Analysis, SAP, SAP ECC (fka SAP R/3 and SAP ERP), Scripting (Scripting Languages), Supply Chain, Support Documentation, Test Design, Test Plan/Schedule, Test Scenario, Test Scripts
LOCATION
Santa Clara, CA
POSTED
2 days ago
Job Title: Business Analyst - Delivery

Position Description: Protingent Staffing has an exciting contract Business Analyst – Delivery with our client located in Santa Clara, CA.

Job Responsibilities:
  • Support the Delivery Workstream Lead throughout the SAP ERP implementation lifecycle.
  • Document and maintain current-state and to-be business processes across:
    • Fulfillment Operations
    • Global Logistics
    • Trade Compliance
    • Returns and Reverse Logistics
  • Gather, document, and validate business requirements from Business Process Owners (BPOs), Subject Matter Experts (SMEs), and key stakeholders.
  • Support requirements workshops, process reviews, and solution validation sessions.
  • Partner with SAP functional teams and business stakeholders to ensure requirements are accurately reflected in solution designs.
  • Review proposed solutions and identify gaps, risks, or process impacts.
  • Develop and maintain process flows, business scenarios, and testing artifacts.
  • Coordinate and support User Acceptance Testing (UAT) activities, including:
    • Test planning
    • Test script development
    • Test execution support
    • Defect tracking and resolution using XRay in Jira
    • Test status reporting
  • Ensure all approved solution designs are thoroughly tested and validated prior to deployment.
  • Maintain a strong understanding of Order-to-Fulfill processes, logistics operations, trade compliance requirements, and reverse logistics workflows.
  • Perform data validation activities to ensure accuracy and completeness of migrated and converted data.
  • Support master data validation and reconciliation efforts related to fulfillment, logistics, transportation, trade compliance, and returns processes.
  • Track and manage action items, issues, risks, and dependencies within the Delivery workstream.
  • Support business readiness activities, including process documentation, training support, and go-live preparation.
  • Assist BPOs and SMEs as they adopt new processes and system capabilities introduced through the SAP implementation.
  • Support deployment, hyper care, and post-go-live stabilization activities.

Job Qualifications:
  • Bachelor's degree in Engineering, Supply Chain, Business, Logistics, Operations, or a related field.
  • 3+ years of experience as a Business Analyst, Supply Chain Analyst, Functional Analyst,  or similar role supporting supply chain execution processes or in IT.
  • Business Process Documentation — As-is/to-be process mapping across fulfillment, logistics, trade compliance, and returns
  • Requirements Gathering & Validation — Facilitating workshops and capturing needs from BPOs, SMEs, and stakeholders
  • UAT Coordination — Test planning, script development, execution support, and defect tracking
  • Jira / XRay — for defect tracking and test management
  • SAP S/4HANA Knowledge — Familiarity with relevant modules in a fulfillment/logistics context
  • Order-to-Fulfill (OTF) Process Expertise — Deep understanding of end-to-end supply chain execution
  • Data Validation & Migration Support — Validating accuracy of migrated/converted data and master data reconciliation
  • Gap Analysis & Risk Identification — Reviewing solutions and flagging process impacts or design gaps
  • Stakeholder Facilitation & Communication — Working across IT, business teams, and external implementation partners
  • Business Readiness & Go-Live Support — Hypercare, stabilization, training support, and deployment preparation.

Job Details:
  • Job Type: Contract
  • Pay Range: $90-$96 an hour.
  • Location: Santa Clara, CA (Onsite).

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.

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