Business Analyst Contractor: 6-9 years (Advanced)

Mindlance

Charlotte, NC

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JOB DETAILS

SKILLS

Agile Programming Methodologies, Amplitude, Analysis Skills, Atlassian JIRA, Business Analysis, Business Solutions, CSS (Cascading Style Sheet), Communication Skills, Cross-Functional, Customer/Client Research, Customer/Consumer Behavior, Data Analysis, Decision Support, Google Analytics, HTML (HyperText Markup Language), Instrumentation, Internet Application, JavaScript, Machine Tool, Operational Support, Power BI, Product Support, Production Systems, Reporting Dashboards, Requirements Validation/Verification, SQL (Structured Query Language), ServiceNow, Software Administration, Systems Analysis, Test Requirements, Theater Production, User Interface/Experience (UI/UX), Web Programming

LOCATION

Charlotte, NC

POSTED

26 days ago

We are seeking a Business Systems Analyst (BSA) to support the Pendo Team. This role will help bridge business needs, application behavior, and user insights across in-house/custom-built applications of varying complexity.

The ideal candidate brings a blend of business analysis, stakeholder management, and technical fluency, with experience working across web-based applications, lower-stage environments, and production environments. This person does not need to be a developer, but should be comfortable understanding how web applications work, how user behavior is measured, and how product or adoption tools can support application improvements.

Key Responsibilities
" Partner with business, product, and technical stakeholders to gather, clarify, and document requirements for application enhancements and user experience improvements.
" Support analysis across custom/in-house applications with varying levels of complexity.
" Work with teams across development, clone, and production environments to validate requirements, support testing, and understand release impacts.
" Help translate business needs into actionable stories, requirements, and acceptance criteria.
" Use strong stakeholder management skills to align priorities, resolve ambiguity, and support cross-functional delivery.
" Support work involving Pendo or similar digital adoption/product analytics tools to improve visibility into user behavior and application usage.
" Contribute to analysis of user data, engagement patterns, and feature usage to support decision-making.
" Partner with teams using tools such as Jira and ServiceNow to manage work intake, issue tracking, and operational support.
" Help evaluate how application changes may affect user experience, instrumentation, and downstream reporting.
" Document workflows, dependencies, environment considerations, and support processes as needed.

Required Qualifications
" Experience as a Business Analyst, Business Systems Analyst, or similar role supporting applications, platforms, or digital tools.
" Experience or direct exposure to web development concepts, including HTML/CSS and a basic understanding of what JavaScript does in a web application environment.
" Strong familiarity with Jira and ServiceNow.
" Previous experience supporting in-house or custom-built applications.
" Strong stakeholder management and cross-functional communication skills.
" Experience working across lower-stage environments (such as Dev or Clone) as well asproduction environments.
" Basic understanding of data analytics and how usage or behavioral insights can support product decisions.
" Ability to document requirements clearly and work effectively with both technical and non-technical teams.

Preferred Qualifications
" Experience with Pendo.
" Exposure to comparable tools such as WalkMe, Amplitude, Google Analytics, Mixpanel, Whatfix, Userpilot, Gainsight PX, Appcues, Userlane, or Smartlook.
" Experience with Power BI or similar dashboarding/reporting tools.
" Working knowledge of SQL.
" Familiarity with application instrumentation, user behavior analysis, or digital adoption tooling.

Business Analyst Contractor: 6-9 years (Advanced)

Mindlance

Charlotte, NC

About the Company

Mindlance

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