Business Analyst - Contact Center - 5 Days Onsite

Andre Global

Princeton Twp, NJ

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JOB DETAILS

SALARY

$100,000–$130,000

SKILLS

Agile Programming Methodologies, Analysis Skills, Atlassian JIRA, Avaya Software, Business Administration, Business Analysis, Cadence, Call Center Telephony, Call Centers, Communication Skills, Develop and Maintain Customers, Leadership, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Visio, Microsoft Word, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Team Lead/Manager, Team Player, Writing Skills

LOCATION

Princeton Twp, NJ

POSTED

30+ days ago

We have this Contact Center Business Analyst role with our client in central NJ. This is a long-term full time role directly working with the client.

The Client does not provide Visa sponsorship, so only applicants who do not require Visa Sponsorship either now or in the near future.

Qualifications

The successful candidate should be able to effectively leverage available tools, such as Microsoft Visio, Jira and others, based on need

A degree in business administration or communication

Strong technical understanding of multiple types of enterprise systems on various platforms like NICE / Avaya / RingCentral or any other Contact Center/telephony platform with the ability to understand and create process and system diagrams

Strong written and oral communication skills

Proven analytical, evaluative, and problem-solving abilities required

Ability to work individually as well as part of a collaborative team

Microsoft Office Suite of products (Word, Excel, PowerPoint)

Responsibilities

In this role, you will work as part of a team that helps lead initiatives and projects toward deployment and success

The Business Analyst will draw on past experience to curate well-articulated business requirements to lead our technical team to develop solutions for client needs

Responsibilities include eliciting business requirements from clients in an agile cadence within our sprint calendars to meet production release criteria

You will need to work effectively with all members of the project team to cohesively produce results that exceed client expectations

Lead requirements elicitation with client staff on assigned projects

Continue to build expertise within specified domains throughout project work

Build leadership skills as a subject matter expert on the project team

Business Analyst - Contact Center - 5 Days Onsite

Andre Global

Princeton Twp, NJ

About the Company

Andre Global

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