Business Analyst (CMDB / Service Management)

NTT DATA

Pittsburgh, PA(remote)

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JOB DETAILS

SALARY

$45.10–$55.70 Per Hour

SKILLS

Administrative Skills, Analysis Skills, Artificial Intelligence (AI), Best Practices, Business Analysis, Business Services, Campaigns, Clinical Information Systems, Communication Skills, Computer Science, Computer Skills, Configuration Management, Consulting, Continuous Improvement, Cross-Functional, Customer/Client Research, Data Collection, Data Mapping, Data Quality, Ecosystems, FDA (Food and Drug Administration), HIPAA (Health Insurance Portability and Accountability Act), Health Informatics, Health Information Technology, Healthcare, Healthcare Software, IT Governance, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, International Business, Maintain Compliance, Multitasking, Operational Support, Operations Management, Problem Solving Skills, Process Improvement, Quality Assurance, Quality Management, Quality Metrics, Regulations, Regulatory Compliance, Reporting Dashboards, Reporting Skills, Requirements Management, Research & Development (R&D), ServiceNow, Software Administration, Software Development, Startup, Technical Support, Time Management

LOCATION

Pittsburgh, PA(remote)

POSTED

5 days ago

Company Overview:
Req ID: 379655
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA's Client is currently seeking a Business Analyst (CMDB / Service Management) to join their team in Pittsburgh, Pennsylvania (US-PA), United States (US). REMOTE

Job Description:
Job Description: Service Business Analyst (Healthcare Domain)
Job Title: Business Analyst (CMDB / Service Management)
Experience: 8+ Years
Domain: Healthcare

Job Summary

We are seeking an experienced ServiceNow Business Analyst with 8+ years of experience in the healthcare domain to support CMDB (Configuration Management Database) and Service Management initiatives. The ideal candidate will possess strong business analysis skills, a solid understanding of IT Service Management (ITSM) processes, and hands-on experience working with CMDB data governance, configuration item (CI) management, and stakeholder coordination.
This role is focused on driving data quality, governance, and stakeholder engagement rather than application development. The successful candidate will work closely with application owners, infrastructure teams, and Corporate IT to ensure accurate and complete configuration data that supports IT operations and service management.

Key Responsibilities

Act as the primary CMDB/Configuration Management SME for assigned applications and services.
Understand and communicate the business value and importance of maintaining accurate Configuration Item (CI) data.
Conduct data collection and discovery sessions with application owners to gather and validate CMDB information.
Guide application owners on the correct process for updating CMDB records and ensure adherence to organizational standards.
Drive CMDB data certification activities by coordinating with application owners and following up to ensure timely completion.
Provide operational support by updating CMDB fields on behalf of application owners when required and saving validated records.
Assist teams in maintaining relationships between Applications, Servers, Business Services, and other Configuration Items.
Identify data quality issues and collaborate with stakeholders to resolve inconsistencies.
Escalate application-to-server or business service mapping issues to the Corporate IT/CMDB governance team as appropriate.
Monitor CMDB data completeness, accuracy, and compliance with organizational governance policies.
Collaborate with Service Management, Infrastructure, Application Support, and Healthcare business teams to improve CMDB data quality.
Prepare reports, dashboards, and status updates for stakeholders regarding certification progress and data quality metrics.
Support continuous improvement initiatives related to ITSM, CMDB governance, and service mapping.

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, or a related discipline.
8+ years of Business Analysis experience, with significant experience in the Healthcare domain.
5+ years of strong understanding of IT Service Management (ITSM) principles and Configuration Management processes.
3 to 5 years of experience working with CMDB concepts, Configuration Items (CI), Service Mapping, and Data Governance.
Experience facilitating workshops, stakeholder meetings, and requirement gathering sessions.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience coordinating cross-functional teams and driving task completion.
Ability to manage multiple priorities and work independently.

Preferred Skills

5+ years of experience with ServiceNow CMDB or similar ITSM platforms.
Knowledge of ITIL framework and Configuration Management best practices.
Familiarity with healthcare applications, clinical systems, and healthcare IT environments.
Experience with CMDB audits, certification campaigns, and data quality initiatives.
Understanding of application-to-infrastructure relationships and service dependencies.
ITIL Foundation certification is preferred.
Experience working in regulated healthcare environments is an advantage.
Key Competencies
Business Analysis
CMDB & Configuration Management
IT Service Management (ITSM)
Stakeholder Management
Data Governance
Service Mapping
Healthcare Domain Knowledge
Requirements Gathering
Communication & Facilitation
Problem Solving
Process Improvement
Cross-functional Collaboration

Nice to Have

ServiceNow Administrator or CMDB experience.
ITIL Foundation Certification.
Experience supporting enterprise CMDB governance programs.
Exposure to healthcare compliance standards such as HIPAA, FDA, or other healthcare regulations.
This role is ideal for a senior Business Analyst who can bridge business and IT teams, ensure high-quality CMDB data, and drive Configuration Management governance across a healthcare organization without requiring software development expertise

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is [$45.10 to $55.70]. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

About the Company

NTT DATA

NTT DATA means Business

NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 50 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing, to cloud-based solutions.

NTT DATA Americas' Strategic Staffing group provides our clients with top notch technical talent to augment their core IT staff. Our approach is customer centric, partnering to assist you in achieving your strategic goals and IT initiatives. We get to know your company’s culture and the type of technical staff that thrive within your organization. We understand your specific technical and business requirements, timing, and budget.

NTT DATA is part of the NTT Group – a Fortune 31 Global IT & Telecom services company.
NTT Group one of the largest Telecommunications Companies in the world.
NTT DATA is ranked in the top 10 largest global IT services provider in the world.

Collectively, the integrated company generates $16B in annual revenues with over 130,000 employees across 50 countries Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Management Consulting Services

EMPLOYEE BENEFITS

Retirement / Pension Plans

FOUNDED

1967

WEBSITE

http://americas.nttdata.com/Careers/Careers.aspx

Business Analyst (CMDB / Service Management)

NTT DATA

Pittsburgh, PA(remote)

About the Company

NTT DATA

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