Location: Vancouver, Washington
* Type: Contract
* Job #8636
Overview:
ACS Professional Staffing is looking for an employee to work remotely with our client. This Business Analyst 3 role administers, designs, develops, coordinates, and tests functionality, data processes, and systems that support transmission commercial business operations. The position provides support to internal and external transmission customers by delivering help desk assistance, training, and maintaining user and system documentation, while serving as a key communication liaison. Additionally, the Business Analyst assists with implementing policy changes and ensuring ongoing compliance with applicable requirements. This full-time position is located in Vancouver, WA.
Pay range: $41.90 - $59.87
Benefits:
* Paid holidays: 11
* PTO: Starting at 10 days
* Sick Leave: Up to 56 hours per year (prorated based on start date)
* EAP: Employee Assistance Program
* Benefit options available: Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, Hospital Indemnity, 401k (immediately eligible for employee and employer contributions - employer match up to 4%)
* Other benefits include the following: Calm App, LifeBalance Discount Program
Responsibilities:
* Provide analysis, expertise, and support for commercial business systems and processes for Transmission Services. Business systems include vendor hosted webTrans; webSmartOASIS, webScheduler, webSmartTag, webData, etc.; systems that support Transmission critical functions, such as Scheduling and the Reservations desk.
* Support examples include working with both internal and external end-users to resolve system functionality questions and working with vendors to get production issues fixed.
* Analyze data, design, and recommend solutions or alternative methods of conducting business.
* Administer the Transmission Services' commercial systems including configuration, modeling, validations, and user and customer management to verify proper operation of the commercial business systems.
* Respond to reported user issues or system downtime quickly and effectively by communicating with both internal work groups and external system vendors.
* Collaborate with Users and Subject Matter Experts (SMEs) to identify, compile and draft business and functional requirements and specifications for new commercial business system functionality.
* Coordinate with IT and assist with testing commercial business system software releases, upgrades, new modules, etc.
* Provide research into reported systems and process errors to verify, define, and document the issue and pursue resolutions to issues discovered.
* Develop, draft, and recommend test plans to verify accurate function of software tools and business processes; execute management-approved plans.
* Develop and execute user acceptance testing to ensure users and customers can perform needed tasks.
* Develop, draft, and recommend communication plans to keep management, clients, and customers informed of business and process changes; execute / implement management-approved communication plans.
* Provide help desk / user support to internal & external Transmission Services commercial business customers, providing troubleshooting and user guidance as needed.
* Develop / draft internal and external training for Transmission Services commercial systems & processes; conduct approved training for internal and external Users as requested.
* Develop and support structured management of business support documents and artifacts which include training documentation, test plans, desk procedures,
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