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Business Analysis Manager

T-Mobile USA, Inc

Bellevue, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Analysis Skills, Benchmarking, Billing, Business Analysis, Business Intelligence, Business Strategy, Coaching, Communication Skills, Competitive Analysis/Strategy, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Analysis, Data Mining, Data Science, Data Sets, Data Visualization, Decision Support, Establish Priorities, Finance, Information Technology & Information Systems, Internal Audit, Operational Strategy, Operational Support, Performance Analysis, Power BI, Problem Solving Skills, Process Improvement, Quantitative Analysis, Quantitative Research, Relationship Management, Reporting Dashboards, Return on Investment (ROI), Risk, SQL (Structured Query Language), Sales, Salesforce.com, Stock Purchase Plans, Tableau, Willing to Travel
LOCATION
Bellevue, WA
POSTED
30+ days ago
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

This role supports strategic and operational decision-making by delivering insights and analysis across the business. It leads data mining, business intelligence, and reporting to provide actionable recommendations. The role collaborates with multiple teams to conduct complex modeling and analysis for business improvements. Success is measured by the accuracy and impact of insights that advise resource prioritization and performance benchmarks. The work influences organizational strategies and improves customer experience through data-driven solutions.

Job Responsibilities:

Investigate discrepancies and gaps in revenue collection, billing, and reporting processes. Collaborate with stakeholders to build and implement controls that prevent negative top line impact.
Provide insights and recommendations that optimize business experiences through cross-functional collaboration and data analysis
Develop and maintain data and reporting solutions including dashboards, reports, and self-service tools to support enterprise goals
Apply analytical and modeling techniques to support decision-making and resource prioritization across the organization
Also responsible for other duties/projects, as assigned by business management as needed

Education and Work Experience:

Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
Acceptable areas of study include Data analysis, data science, similar quantitative fields or equivalent practical experience (Required)
4+ years of experience in Business Assurance, Revenue Assurance, Internal Audit, or a risk-focused finance department.
4-7 years Working experience solving analytical problems using quantitative approaches (Required)
1-3 years' Experience using CRM systems such as Salesforce, employing these tools to lead customer relationships and sales activities efficiently. (Required)
1-3 years Working experience reporting and analyzing performance & data visualization (Tableau, Power BI, etc.) (Required)
1-3 years Working experience in sophisticated analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Required)
Telecom experience (Preferred)

Knowledge, Skills and Abilities:

Data Analysis Outstanding at using multifaceted datasets to deliver broad analysis and insights to improve value creation and return on investment. (Required)
Problem Solving (Required)
Communication Ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner and provide decision support, analysis and recommendations that help to drive effective execution of initiatives. (Required)
Financial Modeling (Required)

Licenses and Certifications:

Other Business Certification (Preferred)

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $77,900 - $140,500

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

About the Company

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T-Mobile USA, Inc