Business Administration Specialist

Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!

The Business Administration Specialist (BA Specialist), is responsible for supporting communities that are without a Director of Business Administration (DBA) and will also participate in training newly hired Directors of Business Administration. The BA Specialist will provide mentoring and ongoing support as needed to all DBAs. This role will require travel within assigned regions, as well as to the Corporate Office in Waltham, MA for trainings and meetings. This position will support our communities in the NY/NJ area and one in VA. Travel will be required 4 to 5 days a week.

Responsibilities

• The DBA specialist will process support tickets submitted via SysAid system related to the revenue cycle & online payment portal.
• The DBA specialist will assist, as needed, with managing and ensuring compliance for the subsidy and affordable housing programs, including monthly reconciliation of state subsidy remittances.
• The DBA specialist will assist with various projects as needed e.g. annual rate increase process & new system roll outs
• The DBA specialist will be responsible for assisting with the duties of the DBA in the community where they are covering a vacancy or MLOA. Those duties are listed below in bold
• Accounts Payable
• Accounts Receivable
• Payroll
• P&L Management
• Compliance
• Maintains Resident Business and Employee Files
• Stores and Retains payroll records according to BSL Document retention policies
• Assist Executive Director with maintenance of Vendor and Outside Service provider contracts and Certificates of Insurance

Recruitment and Talent Acquisition

• Administers the recruiting process for new hires, including searching and screening candidates and tracking applicants
• Conducting required background checks
• Coordinate and Attend Job Fairs
• Assist the Executive Director with community Recruitment Plan

Talent Management

• Coordinate and Conduct New Hire Orientation
• Acts as initial point of contact for all HR related matters
• Work in conjunction with Executive Director and Human Resources Business Partner to conduct investigations regarding associate related incidents and resolving issues
• Uphold policies and procedures as written in the Associate Handbook and communicates to associates both proactively and in response to questions
• Oversees benefits management at community level, including managing the open enrollment process, ongoing benefits communication and benefits orientation for new hires
• Oversees Associate leave of absence process at the community level in conjunction with Human Resources Business Partner and Home Office Benefits Manager
• Responds to requests for Unemployment Claims including but not limited to hearings and wage audits
• Handles workers compensation administration and OSHA for community

Compliance

• Maintains accurate associate files and employment records; including associate business file and HRIS system
• Ensures current licensing for all appropriate associates and assists in license renewal process
• Ensures regulatory and legal compliance for all employment-related matters
• Assists Executive Director with BI (business intelligence) analysis including turnover and compliance
• Ensures community COVID-19 compliance including but not limited to coordinating clinics, policy adherence, associate testing compliance and tracking
• Maintaining associate records as needed in Population Management
• Maintains accurate in-service records for both BSL and regulatory compliance
• Stores and retains associate records according to BSL Document retention policies

Requirements

• Associate's degree in finance or accounting; Bachelor's degree preferred
• 3 to 5 years progressive revenue cycle experience
• Prior experience as a single site Director of Business Administration (DBA) preferred
• Knowledge of Microsoft Office as well as familiarity with the Internet and its search tools
• Proven multi-tasking capabilities
• Excellent problem-solving skills
• Strong organizational, oral and written communication skills
• Knowledge of payroll systems
• Knowledge of basic GL, Accounts Receivable and Accounts Payable systems
• Knowledge of office equipment and ability to trouble shoot problems

Benefits As a Home Office associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following:

• 10 paid holidays plus 1 floating holiday
• Vacation and Health & Wellness Paid Time Off
• Tuition Reimbursement Program
• Physical & Mental Health Wellness Programs
• Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield
• 401K Retirement Plan with Company Match
• Long Term Care Insurance
• Company-provided Life Insurance & Long-Term Disability