Bus Strat & Init Mgr supporting ACS

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This role is responsible for leading strategic priorities in a highly complex environment, cultivating strong partnerships across lines of business to drive sustainable growth and a client-centric culture. Responsibilities include designing and executing business initiatives that align operational excellence with client needs, advancing an integrated cross-channel experience that delivers exceptional care, driving innovation and performance through data-driven decision making, and developing leaders who can effectively execute strategies that strengthen client relationships and business results.

LOB Specific Description: 
This job is responsible for connecting with line of business partners to grow the business responsibly while driving operational excellence. Key responsibilities include building and executing business initiatives and/or processes, while partnering with line of business stakeholders. Job expectations include developing a cross-channel experience that delivers exceptional client care while innovating cross channel development, managing key performance indicators, and leadership development.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC, Safe Act/Loan Originators and FINRA.

Responsibilities:

• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
• Engages with key stakeholders, partners, and business leadership to deliver on business objectives
• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
• Develops strategic and tactical plans to drive progress towards business goals and objectives
• Partners with and influences senior leaders on strategic priorities
• Champions organizational vision and values executing consistently to drive business results 
• Manages competing business and administrative priorities to optimize productivity, reduce performance variability, and achieve peak performance while influences key partners with a focus on relationship building to achieve desired business results

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• 5+ years of progressive experience in financial services operations, performance strategy, or client enablement roles
• 5+ years of leadership experience managing multi‑layered teams
• Demonstrated experience directing performance strategy across client‑facing operations
• Proven ability to assess performance data and address skill and process gaps
• Business acumen (Consumer Banking) with proven ability to leverage expertise with credibility and impact
• Strong partnership experience with Training, Risk, and Business Control teams
• Proven ability to align performance expectations and incentives with risk discipline and client-centric behaviors.
• Proven ability to turn complex ideas into well-structured execution programs
• Excellent communication skills: ability to brief executives on performance trends, key risks, priorities, and recommended actions, backed by data and a clear narrative

Desired Qualifications:

• Strong analytical skills
• Influence and collaboration skills
• Experience driving strategy
• Excellent communication skills
• Executive presentation skills including building and delivery of materials

Skills:

• Business Acumen
• Critical Thinking
• Customer and Client Focus
• Result Orientation
• Analytical Thinking
• Collaboration
• Oral Communications
• Stakeholder Management
• Adaptability
• Innovative Thinking
• Planning
• Prioritization

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: 

Pay Transparency details

US - CA - Newport Beach - 500 Newport Center Dr - Newport Center (CA9165), US - CA - Pasadena - 880 E Colorado Blvd - Lake-colorado (CA9110), US - CA - San Francisco - 555 California St - Bofa Center - 555 California (CA5705), US - CA - Santa Clarita - 24200 Magic Mountain Pkwy - 24200 Magic Mountain Pkwy, #110 & 115 (CA8926), US - CT - Farmington - 9 Melrose Dr (CT9009), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Iselin - 194 WOOD AVE S (NJ7550), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - NV - Las Vegas - 1351 N Town Center Dr (NV1507), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544), US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530), US - WA - Seattle - 2010 Nw Market St - BALLARD BC (WA3105)

Pay and benefits information

Pay range

$117,500.00 - $185,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.