Bus Proc Impvmt Prog Mgr - Exempt

Join our dynamic team and take the lead in driving process improvements and program management excellence. Located in the vibrant community of Mounds View, MN, this role offers the opportunity to work on-site four days a week. However, we are open to remote work for the right candidate.

Must Have Qualifications

• 5 years of program management experience
• A bachelor's degree is required
• Experience in regulated environments

Nice to Have Qualifications

• Experience supporting complaint handling, quality management systems, or post-market engineering
• Experience working across global or cross-functional teams
• Strong stakeholder management
• Strong verbal and written communication skills

Responsibilities

• Plans, performs, and implements process improvement initiatives (such as Lean or Six Sigma).
• Diagrams and evaluates existing processes.
• Organizes, leads, and facilitates cross-functional project teams.
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Collects data to identify root cause of problems.
• Measures performance against process requirements.
• Aligns improvement to performance shortfalls.
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
• May deliver presentations and training courses including measurement, analysis, improvement, and control.
• Surveys and analyzes best practices for techniques and processes.
• Communicates team progress.
• Performs cost and benefit analyses.

Program Management Career Stream

Program Managers and Directors focus on tactical, operational activities for a major program with broad or ongoing impact. Levels within the program management career stream typically accomplish program objectives through matrixed employee teams and/or vendors who are not direct reports but for which the incumbent has direct accountability to lead. The majority of time is spent overseeing their area of responsibility, managing program/team performance, communicating project and operational developments, planning, prioritizing, and/or directing the responsibilities of program team members. Goal achievement is typically accomplished through the performance of program team members.

Differentiating Factors

• Autonomy: Manages one or more small-scale, developed, or mature programs with well-defined program plans and delivery methodologies. Is accountable for overall program process, performance, and customer satisfaction.
• Organizational Impact: Provides input to establishing program objectives, timelines, milestones, and budgets. Recommends new policies and procedures that affect program management. May have budget accountability for one or more programs. Program decisions are generally made only after consultation with higher-level management.
• Innovation and Complexity: Problems faced are difficult and require detailed information gathering, analysis, and investigation to understand the problem. Problems typically impact multiple workstreams, departments, or specialties. Modifies program management processes to improve the program.
• Communication and Influence: Communicates and leads meetings with internal and external customers and vendors, conducts briefings to higher-level management team. Solves issues through information exchange, influence, and active persuasion without direct exercise of command to gain cooperation of other parties on program execution plans.
• Leadership and Talent Management: Leads, directs, and reviews the work of a team of professionals and/or vendors who exercise latitude and independence in their assignments. Direct involvement in daily tasks necessary for successful program execution. Not directly responsible for hire or fire decisions and people management.

Required Knowledge and Experience

• Requires practical knowledge in leading and managing the execution of processes, projects, and tactics within one job area.
• Typically has advanced knowledge and skills within a specific technical or professional discipline with an understanding of the impact of work on other areas of the organization.
• Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A)) and a minimum of 5 years of relevant experience, or an advanced degree with a minimum of 3 years of relevant experience.

Top 3 Experiences/Skills

• Proven experience leading complex projects across multiple teams (e.g., quality, engineering, regulatory, manufacturing)
• Experience working within regulated quality systems such as ISO 13485 or FDA Quality System Regulation (21 CFR Part 820).
• Hands-on experience with continuous improvement methodologies such as root cause analysis, Lean, or Six Sigma.

Work Location/Timing

40 hours/week. Onsite at Mounds View, MN site preferred (4 days per week onsite); but open to remote for the right candidate.