BTU-Electric Utility Billing & Collection Specialist

Position Details

Position Information

Posting Number 2026565 Position Title BTU-Electric Utility Billing & Collection Specialist Position # #9000181 FLSA Non-Exempt Classification Type Administrative/Clerical Department Electric Utilities (BTU) - Customer Settlements Job Type Full Time Work Schedule

Monday-Friday; 8am-5pm

Hiring Pay Rate $18.50-22.00/hour (depending on qualifications) Posting Opening Date 05/21/2026 Posting Closing Date Job Summary

The Billing & Collections Specialist performs detailed analytical review, validation, and reconciliation of utility billing and customer account data to ensure financial accuracy, regulatory compliance, and operational integrity. This position applies analytical judgment to identify billing anomalies, resolve discrepancies, interpret complex rate structures, and support data-driven decision-making related to customer accounts, revenue collection, and system performance.

Essential Job Functions

• Analyzes meter reading data and billing cycles to validate consumption accuracy prior to bill generation.
• Reviews high/low consumption exceptions, identifies root causes, and determines corrective actions.
• Performs calculations, reconciliations, and trend analysis to ensure billing accuracy across rate structures and service types.
• Conducts in-depth research of customer accounts to resolve billing disputes, collections issues, and regulatory inquiries.
• Evaluates historical usage, payment history, rate applications, and account adjustments to support accurate resolutions.
• Prepares analytical documentation and summaries supporting account corrections, refunds, and credits.
• Analyzes and administers specialized billing programs, including totalized, solar, time-of-use, and budget billing accounts.
• Determines appropriate rate classifications, billing methodologies, and system configurations for new or modified services.
• Validates meter configurations, consumption factors, billing determinants, and new meter installations prior to activation.
• Interprets and applies City ordinances, rate schedules, and administrative directives within billing systems.
• Validates new and revised rates through test scenarios prior to production implementation and serves as a technical resource for complex rate questions.
• Generates, reviews, and analyzes system reports to identify billing errors, data inconsistencies, and system deficiencies.
• Performs root-cause analysis of billing system issues and coordinates corrective actions to maintain data integrity.
• Analyzes wastewater average consumption calculations and verifies rate accuracy.
• Analyzes collections activity, account aging, and eligibility for notices or service disconnection in compliance with policies and regulations.
• Researches bankruptcy, tax-exempt, and right-to-refund accounts and prepares supporting documentation for review.
• Participates in system testing, data validation, process improvements, and cross-departmental special projects.
• Maintains accurate records, audit trails, reliable attendance, and timely responsiveness to operational and analytical priorities.
• Performs related duties as required.
• Responds regularly and promptly to work.

Minimum Qualifications

• High School Diploma or GED required. Additional coursework in business, finance, accounting, public administration or data-related fields is a plus.
• Must possess a minimum of two (2) years of experience in billing, accounting support, data analysis, and/or administrative functions involving detailed financial or numerical review.

Equivalent combinations of related education, experience, certification, and training may be considered.

Knowledge, Skills & Abilities

Knowledge of:

• Utility billing systems and revenue processes.
• Financial controls, collections procedures and compliance requirements.
• Data validation, reconciliation, and reporting methods.

Ability to:

• Work independently and efficiently follow established practices and procedures.
• Prioritize multiple tasks, projects, and demands, and meet established deadlines.
• Analyze large volumes of numerical and account data with a high degree of accuracy.
• Identify patterns, discrepancies and trends within billing and consumption data.
• Apply analytical judgment to resolve complex billing and customer account issues.
• Interpret and apply rate schedules, ordinances and administrative policies.
• Prepare clear analytical documentation, reports, and written correspondence.
• Communicate complex billing concepts in a clear, professional manner.
• Maintain accuracy and attention to detail over extended periods of time.
• Maintain important records efficiently and accurately.
• Perform mathematical calculations quickly and accurately.
• Maintain a high level of integrity and discretion in handling confidential information.
• Demonstrate good judgment and a professional demeanor at all times.
• Take the initiative to learn individual job tasks and continue to broaden knowledge levels by willingly accepting new responsibilities and attending training to advance skills.
• Demonstrate satisfactory work performance and willingness to improve methods of work accomplishments.
• Demonstrate regular, reliable, and punctual attendance and utilize leave responsibly to ensure sufficient coverage of departmental operations.
• Abide by City and department administrative directives, policies, and procedures.
• Provide management with sound, positive advice, and information concerning the incumbent's area of responsibility.
• Establish and maintain cooperative working relationships with those contacted in the course of work and communicate effectively with the public and other required entities.

Skills:

• Strong verbal and written communication skills.
• Strong customer service skills with an analytical problem-solving approach.
• Strong mathematical and analytical skills.
• Strong data entry, reconciliation, and report review skills.
• Proficiency with billing systems, spreadsheets, and office software.

Licenses, Certifications & Special Requirements

None required.

Physical Demands

Physical demands include but are not limited to: sitting, talking, hearing, seeing, standing, walking, reaching, twisting, bending, using hands and fingers to operate office equipment and machines, and occasionally lifting and/or moving objects up to and including 25 pounds.

Working Conditions

Work is performed primarily in an office setting or well-lighted and temperature-controlled working environment.

Equipment

Work shall be performed with tools, appliances and equipment approved by those agencies and bodies that have control, authority or approval of the design working ranges or limitations of those items; the employee has the responsibility to conform to those ranges and limitations.

Equipment may include but is not limited to: multi-line telephone, computer, printer, fax, copier, scanner, and 10-key calculator.

Additional Notes/Instructions for Applicants

This job description is not intended to be construed as an exhaustive list of responsibilities, duties, and skills required. City management has exclusive rights to alter this job description at any time without notice.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship.

Quicklink for Posting https://www.bryantxjobs.com/postings/4997

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • I understand that prior to submittal I must: 1) Verify the application form includes my complete work history & education. 2) If I have previously applied, verified my application is up-to-date, including current dates of employment. (Note: A resume will not substitute the need to add your work history to the application form.)

• Yes

• No

• Select the primary way you heard about this employment opportunity:

• City of Bryan Website

• City of Bryan Social Media

• City of Bryan Employment Office

• City of Bryan Employee

• Friend/Relative

• Indeed

• Google

• Glassdoor

• LinkedIn

• Facebook

• Texas Municipal League

• Careers in Government

• Television Station

• Radio Station

• Newspaper

• Career Fair (specify location below)

• College/University Website (specify school below)

• Other Website (specify below)

• Other Source (specify below)

• Unknown

• • If known, specify details of source selected above (name, station, location, etc.):

(Open Ended Question)

• • What is your expected wage/salary for this position?

(Open Ended Question)

• • Why are you looking for a new position at this time, and what specifically interests you about this position?

(Open Ended Question)

• • What is the highest level of education completed? (Make sure this information is reflected under the Education History Section of the application)

• GED

• High School Diploma

• Associate's Degree

• Bachelor's Degree

• Master's Degree

• PhD

• • Do you possess any experience directly related to bookkeeping, billing, banking, accounts payable/accounts receivable, payroll, data analysis, or similar accounting/financial support responsibilities?

• Yes

• No

• • If 'Yes', list the type of tasks you performed that would relate to and assist you in the performance of this position. If 'No', enter NA.

(Open Ended Question)

• • Can you speak fluently in Spanish and understand & converse in Spanish in a business environment?

• Yes

• No

• • List three (3) strengths/skills you possess that you believe would make you a good fit for this position:

(Open Ended Question)

Documents Needed to Apply

Required Documents

• Resume

Optional Documents

• Cover Letter
• Letter(s) of Recommendation
• Certification(s)