Broadcast Operations Manager

Summary:

The Broadcast Operations Manager is responsible for overseeing regional NHL arena operations supporting Cosm's CXVH deliverable. This role will be partnered with league contacts, arena personnel, freelance technicians, and internal operations teams to ensure successful deployment, operation, and delivery of Cosm's camera systems for all assigned NHL games.

The Operations Manager will oversee the full capture workflow from arena setup through client delivery, ensuring consistent execution across NHL Hockey Operations, broadcast partners, and CXVH streams. This position is responsible for maintaining operational standards, supporting live events, managing technical documentation, resolving issues, and ensuring assigned arenas operate at the highest level.

Responsibilities:

Oversee daily operations for assigned NHL arenas utilizing Cosm-deployed camera systemsManage communication and coordination between arena technicians, league contacts, broadcast partners, and internal teamsEnsure all arena documentation, workflows, and standard operating procedures (SOPs) remain accurate and up to dateSupport nightly Broadcast Operations Center (BOC) coverage, including camera QC, troubleshooting, and operational escalationsMonitor postgame technical reports, communicate issues to appropriate teams, and ensure resolution prior to future eventsInvestigate operational incidents, identify root causes, and implement process improvements to prevent repeated issuesManage arena equipment readiness, including troubleshooting, inventory tracking, and coordinating replacement shipments as neededOversee onboarding and training of arena technicians to ensure proper execution of Cosm workflows and standardsCoordinate game schedules, technician assignments, and event call timesProvide onsite operational support for NHL games and special events as neededContinuously evaluate workflows and identify opportunities to improve reliability, efficiency, and scalability

Experience:

5-10 years of experience in live sports production, broadcast operations, or related technical operations rolesStrong understanding of remote production workflows and live broadcast environmentsKnowledge of broadcast signal flow, including fiber, SDI, video routing, networking, and TCP/IP workflowsExperience configuring, operating, and troubleshooting broadcast camera systemsAbility to properly set up, shade, expose, and evaluate broadcast camerasExperience with camera mounting, rigging, and venue installationsComfortable working with Windows-based systems and technical applicationsStrong troubleshooting skills with the ability to make decisions under live event pressureExcellent written and verbal communication skills with the ability to work across technical and non-technical teamsAbility to manage multiple events, priorities, and stakeholders simultaneouslyPassion for emerging technology, innovation, and continuous improvementTravel to arenas and event locations will be required as needed. Evening, weekends, and holiday availability is expected during the NHL season.

Education:

High school diploma or equivalent.Preferred: Associate's, BA, or BS degree or higher in broadcast or related field.