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BRING YOU DOG TO WORK Customer Service and Inbound Sales Rep

Vitavet Labs Inc

Westlake Village, CA

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JOB DETAILS
SKILLS
Administrative Skills, Animal Nutrition, Call Centers, Computer Skills, Cross-Selling, Customer Relationship Management (CRM), Customer Support/Service, Dental Insurance, Health Insurance, High School Diploma, Multilingual, Multitasking, Order Processing, Presentation/Verbal Skills, Resolve Customer Issues, Returns Processing, Sales, Track Customer Issues, Training/Teaching, Up-Selling, Vision Plan
LOCATION
Westlake Village, CA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Signing bonus
  • Vision insurance

SIGNING BONUS - UP TO $1,000
 
We are a growing pet nutrition company looking for a full-time Customer Service Sales Representative to join our Inbound, Direct to Consumer team. We provide training so whether you are experienced or new to the workforce, you can succeed with us.
 
 Are you a fast learner? Have good common sense and people skills? Would you like to work in a fun but fast paced call center where employees can bring their dogs to work? If so, we would like to hear from you.
 
 Duties/Responsibilities:
 
  • Handle an average of 40-60 inbound calls a day
  • Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
  • Answer inquiries from customers concerning products and their uses
  • Apply knowledge of the field and product features to match products to the needs of clients.
  • Identify opportunities to up-sell or cross-sell based on customer needs
  • Maintain customer records in database
  • Collect and enter orders into CRM
  • Thoroughly address all customer inquiries, including nutritional aspects of products
  • Administrative duties such as verifying e-store orders, and processing returns
  • Perform other related duties as assigned
 Required Skills/Abilities:


  • High School Diploma or Equivalent
  • Outstanding written and verbal communication
  • Active listener
  • Computer literate and willingness to learn
  • Ability to multi-task and adapt to a fast-paced environment
  • Prior Call Center experience a plus
  • Bilingual a plus
 This is a full-time position, Monday – Friday. No nights and no weekends.
 
Monthly uncapped bonuses and contests

About the Company

V

Vitavet Labs Inc