ATM, Banking Regulations, Billing, Communication Skills, Conferences, Documentation Review, Establish Priorities, Financial Services, Internal Audit, Operational Support, Operations Processes, Policy Development, Presentation/Verbal Skills, Reconciliation, Retail, Retail Banking, Retail Operations, Risk Management, Software Administration, Time Management, Typing, Willing to Travel, Writing Skills
Job Description:
The Branch Operations Support Specialist is a dedicated resource for supporting the operations of the retail banking branches.
Main Job Tasks and Responsibilities:
- Perform regular reporting, on site branch visits, and audits as needed to monitor items such as policy exceptions, losses, outages, etc.
- Review monthly branch self-audits.
- Lead the daily, weekly, and monthly operational reconciliation.
- Perform the duties of primary contact person for internal audit adherence and tasks.
- Complete operational activities while minimizing risks under established policies.
- Orchestrate the transactional duties and Teller cash balancing needs of the bank branches, including management of branch currency needs.
- Provide training and mentorship for new tellers and personal bankers for transactional duties.
- Stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to the position.
- Perform ATM updates, operations, currency replacement, settlement, and balancing of island ATMs, and Card Portal Administration.
- Manage the Instant Issue Operations and cardstock for Instant Issue and Production.
- Update and maintain branch operational procedures.
- Support core applications and operational needs of branches.
- Maintain and update deposit rates, as needed.
- Perform timely New Account document review.
- Review and approve Retail Check provider invoices and reconciliations.
- Additional duties as assigned.
Education and Experience:
- Bachelor’s degree preferred.
- 3-5 years of branch and/or operations experience, or relevant work experience in the financial services industry.
- Knowledge of applicable bank regulations.
Key Competencies:
- Must possess accurate typing, spelling, and grammar skills as well as superior written and oral communication skills.
- Must possess the ability to set priorities, manage tasks and meet deadlines.
- Must be willing and capable of defining problems and taking initiative to propose practical solutions.
- Some travel may be required on an as needed basis to attend training, conferences, and visiting bank branch locations.