Branch Operations Summer Internship

 Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Responsibilities and Essential Duties:

• Promptly greets customers and provides assistance. Leads customer to the appropriate staff member to meet customer’s needs.
• Answers the telephone, provides information, and enters correspondence information in the system as applicable.
• Provides superior service to customers regarding the statuses of their current accounts.
• Completes and files paperwork involved with the loan closing process.
• Ensures that all customer information is accurate and up to date in the electronic data system.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

Required Qualifications:

• Currently pursuing a degree in Business Management, Finance, Marketing, Communication, or a related field of study.
• Ability to multitask and work in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Desire to work in a team setting.
• Ability to work 15 hours a week minimum.

Preferred Qualifications:

• Junior or Senior in four-year degree or bachelor's degree program.
• Previous customer service experience.

Hours of Work:

Work hours will depend on the business hours of the time zone serviced. Saturday hours required seasonally and as business needs require.

Part-time, Non-exempt

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

IND5
#LI-Onsite
#LI-AM1