BRANCH OPERATIONS MANAGER

OB SUMMARY:

The Branch Operations Manager will oversee the daily operations, and project delivery for our Florida and Alabama offices. This role requires strong leadership, technical expertise, and proven experience in both infrastructure and commercial construction projects. The ideal candidate must be a licensed Professional Engineer (PE) with extensive project management experience and the ability to drive operational excellence while ensuring compliance with industry standards and company objectives.

• Assist in the establishment the strategic direction and ensure program management standardization and practices are aligned with capacity and performance demands placed on CERM.
• Assist in the development of the office utilization of best practices in civil engineering design, program management CEI for effective and efficient delivery of product to the customer. Requires a strong passion for leading quality delivery of service and customer satisfaction in an organization.
• Implement department communication policies and practices to disseminate program requirements, monitor schedules and surface issues to ensure satisfactory completion of contract requirements within schedule and budget constraints
• Collect data and prepare information to meet the requirements of customer visits associated with non-business development related issues such as audits, delivery status, reviews, assessments, rate readiness reviews and other supporting information
• Confers with senior staff members to review targets and discuss required changes in goals or objectives resulting from current status and conditions
• Assist with establishing realistic customer satisfaction goals and supporting tactics in company business plans
• Develop reportable key performance indicators with Project Managers and support staff.
• Identify program/contract risks and manage appropriately, Escalating as appropriate for visibility to the CERM management team.
• Assist in the Review of operational activities, costs, operations and forecast data to determine department progress toward goals and objectives.
• Participate in all major departmental customer related decisions for CERM.
• Manage a project team to ensure development and execution of project plans, alignment of project goals with stated corporate strategy and objectives
• Develop tools and mechanisms for monitoring project progress, intervention and problem solving within project team and line managers
• Assist and lead the implementation and management of day-to-day project management procedures; project controls; specific communication tools that enhance information exchange; department metrics reporting; project management files/databases
• Manage the development and execution of project development plans and timelines
• Facilitate communication across the company with a solution-oriented focus and presents strategies and plans to Sr. and Executive management
• Develop and provide guidance on resolving program challenges within the office operations
• Participates in corporate development of methods, techniques and evaluation criteria for projects, programs and people
• Facilitates meetings, produces minutes and follow up action items
• Creates, manages, and tracks project timeline and other appropriate metrics
• Creates, edits and presents project updates on scope, cost and schedule, as needed
• Prepares regular status reports and presentations

KNOWLEDGE, SKILLS & ABILITIES: 

This is a partial listing of necessary knowledges, skills, and abilities required to perform the job successfully. It is not an exhaustive list:

• Knowledge of team dynamics, structure, roles and responsibilities
• Demonstrated people management skills
• Strong influence and intrapersonal skills
• Excellent meeting management skills
• Proficient skill using MS Office Suite i.e., Word, Excel, PowerPoint
• Demonstrated ability to implement project and quality controls in fast-paced environment
•  

MINIMUM REQUIREMENTS:

EDUCATION AND EXPERIENCE:

• 15 Yrs. A-E-C Industry Specific experience at a managerial or high level 
• 10 years of program and project management or operations management experience
• Bachelor’s Degree in Business, Engineering, Construction Management, or related field
• Master’s Degree in Business Management, Engineering, or related field
• Proven profit and loss experience
• Demonstrated client development and management experience

 LICENSURES, CERTIFICATIONS, AND REGISTRATIONS:

• Certified in Project Management or Program Management is preferred, but not required
• PE in Alabama, Georgia, Florida required
• RLS in Alabama, Georgia, Florida a plus
• PLS in Alabama, Georgia, Florida a plus
•  Advanced degree in engineering, project management, business, scientific or related discipline preferred
• ALDOT, GDOT, FDOT experience preferred
• Infrastructure project experience required
• Commercial experience

WORK ENVIRONMENT:

• This job combines office with some field work
• Willingness to travel extensively to various project sites - Primarily Florida, Alabama & Georgia

 CORE COMPENTENCIES:

• ADAPTABILITY/FLEXIBILITY: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
• COMMUNICATION: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• CREATIVITY/INNOVATION: Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively.
• CUSTOMER FOCUS: Builds customer confidence by handling questions, complaints, and service problems politely and efficiently, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal & external customers in a timely fashion, understands company products and services, maintains pleasant and professional image.
• PLANNING: Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.
• PROJECT DELIVERY: Ability to manage, review and facilitate the delivery of company projects that exceed client expectations and meet the schedules, costs and performance on projects that generate repurchase loyalty from clients and improve our brand and marketability to new clients.
• PROBLEM SOLVING/ANALYSIS: Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
• QUALITY: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• TEAMWORK: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
• INITIATIVE: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
• INTEGRITY/ETHICS: Handle business development, client relations and interactions with clients and potential client in a disciplined manner in strict compliance with CERM's Business Code of Conduct. Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
• JOB KNOWLEDGE: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

CORPORATE ENVIRONMENTAL RISK MANAGEMENT, L.L.C. is a Certified Drug-Free Workplace and Equal Employment Opportunity Employer that does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, and/or disability. C.E.R.M. will only employ those who are legally authorized to work in the U.S. Any offer of employment is conditional upon the successful completion of a background, credit check, and drug screen.