Administrative Skills, Automotive Industry, Automotive Repair and Maintenance, Bidding, Car Rentals, Communication Skills, Computer Systems, Construction, Corporate Policies, Cost Control, Customer Relations, Customer Support/Service, Data Entry, Equipment Rentals, Forklift, Leadership, Leading Edge Technology, Mail Services, Marketing, Merchandising, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Order Processing, Pricing, Problem Solving Skills, Procedure Development, Purchasing/Procurement, Sales, Sales Cycle, Time Management, Word Processing
IAA Holdings, LLC (IAA)
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
Job Requirements
To be a successful Branch Operations Assistant, you will need to possess the following skills and qualifications:
- Strong leadership skills
- Superior time management skills
- Ability to work independently
- Strong proficiency in problem resolution
- Excellent professional communication skills to interact effectively with customers & towers - both verbal and written
- Willing to learn how to operate a forklift (Within 90 days of starting position)
- General mechanical knowledge of makes and models of vehicles required
- Experience in the equipment rental or construction industry and/or related field preferred
- Basic automotive repair skills preferred
- Previous forklift operating experience
- Strong Microsoft Office skills are required with above-average proficiency in Excel and PowerPoint
Responsibilities
As a Branch Operations Assistant, your responsibilities will include:
- Providing various customer support services through mail, telephone, and direct personal contact
- Processing orders and assignments and entering data into the computer system
- Reference pricing and delivery information
- Responding to customer questions, complaints, and requests
- Performing word processing assignments, filing, and related clerical duties
- Processing all necessary paperwork for auction day, securing necessary approvals
- Following well-established procedures and under the close direction of the supervisor
- Open to learning automobile titling
- Assisting with other office functions as needed
- Vehicle check-in by recording and filing information on vehicles being assigned to the facility
- Detailing (thoroughly clean) vehicles to improve their appearance to enhance their value at auction
- Safely operating passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch
- Assisting visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance
- Experienced loader operation
- Able and willing to report all violations of company policy to a supervisor or manager, immediately
- Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives
- Other duties as assigned per business needs