Branch Manager

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Branch Manager to guide customers on their financial journey.

Branch Managers will mmanage a branch effectively and efficiently to maximize projected profit and growth objectives through good customer service, good lending skills, effective collection activity and the training of branch personnel. They provide on-site management responsibilities and ensure team members perform their job duties in a satisfactory manner in compliance with all applicable laws and regulations.

We're a people-focused company looking for a Branch Manager to lead and support a team dedicated to helping customers reach their financial goals. If you're a confident communicator and an optimistic forward-thinker, then you're an ideal candidate for this role. As a Branch Manager, team members look to you for direction, motivation, and knowledge.

Salary Pay: $39,500 - $50,000 with Bonus Opportunity

Essential Duties and Responsibilities:

• Exercise judgment and discretion in making decisions affecting team members and the performance of the branch office and keep the District Manager up to date on the overall performance of the branch.
• Maintain consistent growth in accounts through obtaining new borrowers and retaining existing borrowers.
• Promote Tax preparation and other financial products to current and future customers. Maintain consistent growth in tax preparation customers.
• Create and maintain branch solvency by the control of assets, proper credit extension, including proper follow up and handling of past due accounts.
• Oversee the budget and operating expenses of the branch.
• Assist, as applicable and timely, in all leasing and asset management decisions regarding the branch location.
• Approve and close all new loans, increases and delinquent renewals and assist team members, as necessary.
• Maintain internal audits to satisfactory or better.
• Follow all policies, guidelines and rules as spelled out in the Operations Manual and the Team Member Handbook and ensure that team members similarly follow all policies, guidelines and rules.
• Ensure a safe and secure branch environment by enforcing safety, emergency, and security procedures, maintaining cash controls, addressing risks, and promptly reporting incidents.

Essential Supervisory Responsibilities:

• Supervise and provide leadership to one or more direct reports, ensuring performance aligns with branch goals and company standards.

• Assign responsibilities and duties to team members and frequently examine their work for accuracy and timeliness.

• Oversee human resource functions within the branch including hiring and separations, addressing employee relations issues, administering corrective or disciplinary action, and providing counseling for performance management. Partner with Human Resources team to ensure consistency and compliance with laws, regulations and internal policies.

• Set a positive and professional tone for the branch culture, ensuring delivery of excellent customer service.

• Having satisfied customers is what will make the branch successful, which requires effective teamwork and communication to meet customer needs.

• Take ownership and responsibility for presenting a good company image to the community.

• Ensure all branch team members are dressed professionally and the office is neat and clean, providing a professional environment for our customers.

• Handle any and all escalated customer concerns or complaints in a timely and professional manner.

• Development of team members is critical to success. Train team members and develop their skills and abilities for growth in the future as well as a clear understanding of company policies and all phases of branch operations, procedures and laws governing the consumer finance business.

• Provide leadership necessary to motivate team members and create and maintain a high degree of branch production by achieving company goals.

• Establish a daily operational routine to provide direction to branch team on tasks and expectations.

• Ensure that all team members are at work on time, have proper time off for lunch and other necessary times, working hours are observed carefully and recorded accurately and time off from work doesn't interfere with customer needs.

• Provide feedback to team members and provide input on team member evaluations.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Must be able to demonstrate a high degree of self-confidence, job knowledge, communications skills and organizational skills.
• Must have strong interpersonal skills.
• Should have some knowledge of Spreadsheet software and Word Processing software
• Must be able to understand, handle and produce loan documents.
• Must have reliable personal transportation to perform essential job duties, including transporting operating cash and daily deposits to and from a bank
• Must possess and maintain a valid driver's license and vehicle insurance as required to perform assigned duties

Education and/or Experience:

• High school diploma; some college preferred
• Must be licensed or have the ability to obtain licensing to sell insurance products
• 2 or more years of experience in managing a branch or equivalent experience preferred

Physical and Environmental Requirements

• Office‑based role with standard lighting and noise levels
• Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities
• Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)
• Ability to perform computer work, handle documents, and communicate information effectively
• Fast‑paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking
• Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically
• May perform incidental tasks to help maintain a professional office environment
• Occasional local travel to off‑site locations as required for business purposes
• Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs

Disclaimers:

World Finance is an Equal Opportunity Employer and provides reasonable accommodation(s) to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants or employees who believe they need reasonable accommodation(s) should contact Human Resources or their manager.

The duties and responsibilities listed above present the essential functions of the position. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions, unless doing so would cause undue hardship to the Company.

The physical and environmental demands described above are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these functions.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.