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Branch Manager

Pro-Serv Food Equipment

Raleigh, NC

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JOB DETAILS
SKILLS
Coaching, Communication Skills, Cook Dishes, Customer Relations, Customer Satisfaction, Customer Support/Service, Driver's License, HVAC, Leadership, Maintenance - HVAC, Maintenance - Plumbing, On Site Support, Onboarding, Operational Support, Operations, Organizational Skills, Performance Metrics, Problem Solving Skills, Procedure Implementation, Profit & Loss, Quality Management, Refrigeration, Resolve Customer Issues, Revenue Growth, Sales Operations, System Operations, Team Building, Team Lead/Manager, Waitressing
LOCATION
Raleigh, NC
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Company parties
  • Competitive salary

Branch Manager

About Us


Pro-Serv Food Equipment / Pro-Serv Facility Solutions is a rapidly growing commercial service company providing Refrigeration, HVAC, Cooking Equipment, Plumbing, Hood & Exhaust, and Facility Services throughout the Carolinas.


Our mission is to provide fast, professional, high-quality service while building long-term relationships with our customers and team members.


We are currently seeking an experienced Branch Manager with field service technician experience to help lead operations, technicians, dispatching, customer relationships, and overall branch performance.


Position Summary

The Branch Manager is responsible for overseeing the daily operations, profitability, team development, customer satisfaction, and growth of a Pro-Serv branch location.


This is not a sit-behind-a-desk management position.


The ideal candidate understands the field service industry firsthand and has experience working as a technician in commercial Refrigeration, HVAC, Cooking Equipment, or Facility Services. This leader must be able to manage technicians, support dispatching operations, assist customers, review work orders and quotes, and hold teams accountable while helping drive growth and operational excellence.


Responsibilities

  • Lead daily branch operations and team performance

  • Manage technicians, dispatch coordination, and workflow efficiency

  • Review work orders daily for accuracy, profitability, deficiencies, notes, and completion

  • Assist with technician training, development, and accountability

  • Support hiring and onboarding efforts

  • Work closely with dispatch, key accounts, and management teams

  • Ensure customer issues are handled quickly and professionally

  • Monitor branch profitability and operational KPIs

  • Assist with estimates, quote follow-up, and customer relationships

  • Maintain strong communication between field and office teams

  • Enforce company procedures, systems, and operational standards

  • Conduct technician ride-alongs and field evaluations

  • Help grow branch revenue while maintaining service quality

  • Ensure inventory, vehicles, tools, and branch organization are maintained properly

Qualifications

  • Previous field service technician experience REQUIRED

  • Experience in commercial Refrigeration, HVAC, Cooking Equipment, or Facility Services preferred

  • Previous leadership or management experience preferred

  • Strong understanding of dispatching and field service operations

  • Ability to lead teams while maintaining accountability and professionalism

  • Strong communication and organizational skills

  • Ability to problem solve under pressure

  • Experience reviewing work orders, labor, and profitability

  • Valid driver’s license required

Preferred Skills

  • Commercial Refrigeration experience

  • HVAC or Cooking Equipment experience

  • Service management software experience (ServiceTrade preferred)

  • Team leadership and coaching experience

  • Strong customer relationship skills

  • Sales and operational growth mindset

Benefits

  • Competitive Salary

  • Company Vehicle

  • Company Phone & Tablet

  • Paid Time Off

  • Career Growth Opportunities

  • Leadership Development

  • Ongoing Training

  • Strong Team Environment

Why Join Pro-Serv?

At Pro-Serv, we are building more than a service company. We are building one of the strongest Facility Solutions brands in the Carolinas.


We are looking for leaders who understand the field, lead by example, hold high standards, and want to help build something long term.


If you want to be part of a fast-growing company focused on professionalism, accountability, leadership, and growth — we want to hear from you.


service@proservfoodequipment.com
910-650-3721




About the Company

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Pro-Serv Food Equipment