Branch Manager - Poway

$90K - $145K / annually

Reporting to the Vice President of Operations, the Branch Manager - Poway provides strategic leadership and oversight for warehouse, transportation, administrative, and security operations for the Corodata Poway location. This role partners with sales and leadership to drive business growth, improve operational efficiency, and expand service offerings, including the development of new product lines.

A key responsibility is overall financial performance, including P&L management, budgeting, and achieving productivity targets. The role also focuses on employee engagement, fostering a positive work culture, and maintaining high standards of safety, service, and operational excellence.  This person will manage the teams at the Poway and Escondido branches to achieve business results, ensure safety and maintain high employee engagement.  This position will also have the responsibility for developing and implementing strategies to develop and coach employees, to improve employee engagement, and to foster a positive work environment for their direct reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership & Operations:

• Leads and develops transportation, warehouse, and administrative teams to achieve performance goals.
• Sets the tone and demonstrates skills building employee engagement, coaching, training and development of key people.
• Oversee daily operations, including scheduling, inventory control, and distribution.
• Ensures compliance with company policies, procedures, and operational standards
• Drives process improvements, efficiency, and technology adoption.
• Develops a detailed understanding of current products and processes, then contributes to improvements with a full understanding of the implications of changes.

Financial Management:

• Manages and drives P&L, budgets, forecasts, and financial performance.
• Monitors KPIs, productivity metrics, and cost controls, reports on issues and seeks to resolve potential problems before they escalate.
• Identifies growth opportunities and supports new service line development.

Customer & Business Development:

• Maintains strong customer relationships and ensures service excellence.
• Supports sales teams, resolves escalations, and participates in client engagements to secure new business and retain current customers.
• Evaluates and manages third-party partnerships and vendors.
• Creates win-win conflict resolution with open communication to all parties.
• Experience/knowledge of sales and the sales process that informs a supportive viewpoint towards and alignment with the sales team, ensuring business and revenue growth.
• Experienced and comfortable in meeting onsite with existing and prospective customers, building strong customer relationships, and proactively working to find solutions to meet customer needs.

People & Culture:

• Develops leadership teams and oversee training programs.
• Trains, coaches, and deliver effective performance feedback to managers and supervisors on how to improve their approaches and interactions with subordinates and customers.  Build a strong team that can grow with the business.
• Partners effectively with other functional departments and seek positive solutions.
• Promote employee engagement, retention, and a positive work environment.
• Effectively collaborates with team members to understand their skills and capabilities to achieve company goals.
• Ensures ongoing safety training and compliance.
• Follows Federal and State human resources laws and policies.
• Excellent at educating employees about the purpose of the business, the value of customer satisfaction and explaining the reasons that policies about safety and compliance are in place for the protection of all.

Continuous Improvement:

• Leads process improvement initiatives (including Six Sigma).
• Teams with leaders in other sites throughout California and other business lines to support Corodata’s business success.
• Enhance operational systems, reporting, and performance tracking.
• Maintains professional knowledge and industry best practices.
• Use available data to understand customer needs, trends, driving routes, and is always optimizing for all parties, balancing managing costs with customer/employee needs.

Security & Compliance:

• Interacts with physical security systems (access control, CCTV, alarms) and facility safety processes.
• Actively understands and promotes the importance of safety, compliance and the protection of company and customer assets.
• Conducts vulnerability and risk assessments; implements corrective actions.
• Ensures compliance with information security policies and PCI requirements.
• Coordinates annual security reviews and disaster recovery planning.
• Participates in annual SOC 2, HIPAA, and NAID audits.

People Management:

• Leads the Poway and Escondido Operations and Warehouse teams of both direct and indirect reports to perform work delivering operational goals and customer requirements.
• Provides supervisory coaching and guidance to the warehouse and operations team.
• Develops performance objectives to measure and give feedback to each employee and provides annual performance reviews for each team member including providing any necessary coaching and counseling.
• Hires, trains, schedules, reviews, and coach’s employees directly accountable to his/her/their position to maintain the highest possible level of employee morale and department productivity.
• Manages timekeeping system approvals to ensure payroll and timesheets are accurate for their direct reports and manage exceptions.
• Organize and oversee employee schedules.
• Partners with Human Resources to handle discipline and termination of employees in accordance with company policy and applicable laws.
• Act as a catalyst for change and improvement in quality utilizing Six Sigma methodology. Ensures established policies and procedures are adhered to in accordance with company procedures and guidelines.
• Provides leadership to the team and sets a culture of engaging and respecting employees.

Customer Relations:

• Participates in warehouse facility tours for current and potential customers. 
• Interacts with customers in person and via telephone, fax and email to ensure complete customer satisfaction in all matters related to the operation.
• Works closely with Sales team to address any customer issues or concerns.
• Acts as point contact person for all warehouse and operation escalation issues and resolve them in a timely manner. Must be courteous, helpful, and professional to all existing and potential customers, by interacting with customers in person and via telephone, fax, and email to ensure complete customer satisfaction in all matters related to the operation.
• Maintains excellent customer service with the customers, vendors, sales, transportation, and operation teams to establish solid relationships. 
• Skilled in resolving conflicts with a win-win outcome with employees, customers and vendors.

Technology:

• Leads designated process improvement initiatives and technology enhancements as needed to improve margins or customer service.
• Manages technology adoption to improve the business performance and productivity.
• Proficient and comfortable with software packages and data analysis.  Learns various software packages as needed and relevant.

Training:

• Participates and leads Six Sigma projects, as required to improve processes and efficiencies.
• Accountable for the management and development of the leadership team.
• Ensures all direct reports receive training, and that Customer Service, and Safety classes are conducted weekly by direct reports for all warehouse, customer service and transportation teams. May act as a backup to training.
• Determine the training needs of team and may lead some training sessions.
• Promotes Corodata’s Mission and Vision Statements.
• Continuously promotes compliance with company policies and procedures.

Employee Engagement:

• Ensure interactions with staff and customers are always professional to promote company’s values and expectations.
• Proactively engages team to promote a positive work environment, by developing and implementing engagement plans to retain high-performing employees.
• Aligns the culture of the department with the overall company strategy and structure.

Safety:

• Ensures the highest standards of safety, productivity and customer service are exceeded daily.
• Oversee direct reports to ensure safety training compliance for all involved staff.

Other Duties:

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Responsible for ensuring direct reports provide maintenance, repair, and replacement of vehicles.
• Responsible for ensuring direct reports maintain physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; and issuing work orders for repair.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

COMPETENCIES:

1. CUSTOMER SERVICE – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
2. TEAMWORK – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
3. MANAGERIAL –Strong Leadership capabilities with experience in recruiting talent and building an effective team. Experience coaching to subordinates. Strong result-oriented and can-do attitude.
4. ORGANIZATIONSKILLS – Organization skills with ability to juggle multiple assignments and tasks, including attention to details, and the ability to prioritize in a changing environment. Excellent time management skills.
5. INTERPERSONAL SKILLS – Strong interpersonal (verbal and written) communication skills, positive attitude, flexibility, and an eagerness to learn new things.
6. LANGUAGE SKILLS – Ability to read and interpret documents written in English such as manuals, procedures, and work instructions. Ability to effectively communicate well with customers and coworkers.
7. MATHEMATICAL SKILLS – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
8. REASONING ABILITY – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
9. COMMUNICATION SKILLS – Ability to effectively communicate with potentially stressful and/or emotional situations. Outstanding customer-oriented skills
10. OPERATIONS, WAREHOUSE & OTHER SKILLS:

1. 1. Excellent customer service and interpersonal skills.
   2. Ability to tackle challenging business situations and recommend solutions and/or make the judgment call.
   3. Ability to partner effectively with all functions and all levels of people, as well as skilled at calm and effective conflict resolution in order to achieve the desired result. 
   4. Strong PC skills including intermediate proficiency in Microsoft Excel; CRM, PowerPoint, as well as willingness to learn other relevant software.       
   5. Strong leadership skills include problem solving, decision making and people coaching. 
   6. Strong data analysis and reports interpretation and the ability to evaluate data to recommend business improvement metrics.
   7. Ability to develop and maintain industry contacts (i.e. trade associations, major conferences, etc.). Also to assess and provide the competitive market and trends needed to help understand the marketplace.
   8. Willing to execute operational hands-on tasks when needed.

i.      Ability to handle and safeguard sensitive and confidential information.

EDUCATION and/or EXPERIENCE:

Required:

• BA or MBA degree in business or equivalent experience.
• Minimum ten (10) years’ management experience, directing employees and delivering performance management, coaching and development of team.
• Exceptional customer and employee interface capabilities with proven ability to retain customers.
• Familiarity with vehicle routing, optimizing and tracking.
• Experience managing safety initiatives and delivering a safe environment.
• Familiarity with various transportation, warehouse management system (WMS) and/or inventory management systems. 
• Familiarity with sales processes, general contract issues, legal issues, and safety procedures is required.
• Strong business an entrepreneurial acumen.
• Experience working and applying business improvement tools such as Lean Six Sigma and/or ISO preferred.
• Proficient in MS Office, including MS Excel.
• Experience developing a strategy and implementing new business lines and/or products.
• Valid California driver’s license and driving record that meets the company’s insurance carrier requirements.

Preferred:

• Industry preference: Transportation, warehousing, logistics.
• Sales or sales process experience.
• Bi-lingual (Spanish and English).
• Prior experience in a senior or leadership role with hands-on experience managing employees.
• Service industry experience is highly desirable. 
• Experience with process improvement teams.

PRIMARY LOCATION:

San Diego.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.

1. Walking: May require walking primarily on a level surface but may include walking on uneven or inclined surfaces for lengthy periods throughout the day, often up and down stairs.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Proper lifting techniques required. May include lifting up to 75 pounds and pushing or pulling up to 150 pounds throughout the day. Pushing or pulling assignments may need to be done with inclines. May also include climbing or descending stairs while carrying goods up to 50 pounds.
4. Reaching: Extend hands and arms in any direction, reaching above shoulder heights, below the waist or lifting as required.
5. Standing: Remains in standing position if required to perform various functions of the job.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Vision: Reads paperwork and records on the computer.
8. Talking: Communications by phone, email, text, and in person.
9. Sitting: May be required to sit at desk. May sit for long periods of time.
10. Stairs: May also include climbing or descending stairs while carrying goods up to 50 pounds.
11. Heights: May include working at height on a loading dock up, or on a lift-gate.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This list is not all inclusive.

1.    Temp/Weather: Works in either 1) Office environment – for the most part ambient room temperatures, lighting, and traditional office equipment, or 2) Warehouse – may be exposed to cold temperature, or 3) Outside – may be exposed to wet and/or humid conditions, outside weather conditions and extreme cold.

2.    Noise: Works in office, warehouse or outside environment, with constant or intermittent noise.

Office only - As the company grows, it may be necessary to rearrange/move cubicles at any time at the sole discretion of the company.

POSITION TYPE/EXPECTED HOURS OF WORK:

1.    This is a full-time, exempt position.

2.    Employees may be required to work late evenings or weekends depending on business needs.

3.    Because of operations management responsibilities in this position, the work needs to be conducted in the office location of 12375 Kerran Street, Poway, CA 92064.

TRAVEL:

Some travel for training to other locations in the state, including Orange County and San Francisco Bay Area.  Attend quarterly and annual training meetings in the state.  Attend relevant conferences.

AAP/EEO STATEMENT:

The Company provides equal employment opportunities to all employees and applicants for employment activities and prohibits discrimination and harassment of any type, based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status and any other consideration protected by federal, state or local law (collectively referred to as "protected characteristics").

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REASONABLE ACCOMMODATIONS:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.