Branch Manager - Naples, FL

JOB TITLE Branch Manager

This position offers a Competitive Salary annual Bonus opportunity an attractive benefits plan including Company Paid health insurance a 401k w employer match company paid life insurance paid holidays & Paid Time Off PTO. This role provides a Company vehicle All auto related expenses covered insurance maintenance gas card .And an annual bonus opportunity. Job Description The Service Manager acts as the company representative to customers for the assigned service area & manages a service support team of Radio Frequency RF Technicians an office administrator & other s upport staff. The manager ensure s service center operations are efficient that appropriate response times & timelines are met & that the quality of work & customer service meets the highest standards for both demand services & contract services provided . Manager is to monitor all workflow processes & institute changes to maximize efficiency instilling a culture of continuous improvement & putting the customer first. This is a role that requires the manager to work proactively without direct supervision.

Main Areas of Responsibility

• Responsible for maintaining & expanding customer base & relations.
• Responsible for continuous improvement efficiency & effectiveness of the service center
• Provides leadership management & development of hisher team.
• Responsible for assigned sales.
• Responsible for monitoring & achieving cent er P&L targets.
• Responsible for implementing service cent er policies in their region.
• Responsible for all assigned company physical property inventory & assets.
• Responsible for service center budget construction & meeting exceeding fiscal goals

Knowledge Skills & other Requirements

• Understanding of customer expectations requirements
• Fulfils commitments to customers.
• Pro-active problem solving
• Able to work under pressure.
• Self-motivated & target driven.
• Good understanding of technical concepts telecommunications
• Computer database experience
• Requires strong computer skills. Including creation of various reports & complex spreadsheets. Must be proficient in entire Microsoft Office Suite with a strong focus on Excel & Word. Microsoft Dynamics AX Experience also preferred.
• Excellent motivational & communication skills JOB TITLE Branch Manager
• Forward strategic thinking
• Experience of resource planning & understanding of budgeting.
• Able to travel for training & other activities.
• Provide recordkeeping as related to time worked attendance worker compensation reprimands & terminations.

Education &or Experience .

• High School Diploma Required
• Associate or bachelors degree preferred.
• 3-5 years experience in Emergency Response line of work Fire Department Law Enforcement or Military leadership preferred.
• 3-5 years progressive management responsibilities required.
• Demonstrate d work under pressure to achieve assigned goals .
• Experience of resource planning & understanding of budgeting.
• Customer driven mindset
• Radio Frequency RF communications experience preferred.
• Proficient in presenting to small groups of customers.

Candidates must pass a pre -employment background check drug screen and have a valid US Drivers License with an acceptable driving record. No suspensions within the past five years.