Job Function -
Manages the day to day sales, service, and operations efforts of a full service retail branch typically having at least 3 out of the following 5 attributes: >$50 million in deposits, >1,000 deposit accounts, >2,000 teller transactions monthly, >50 accounts opened monthly, and/or >5 or more employees. Ensures branch operates in accordance with established policies and procedures. Services and deepens relationships with existing customers while attracting new deposit and loan customers. Achieves profitability goals as determined by management.
Job Responsibilities -
Reinforces the application of superior customer service through his or her example along with appropriate follow through with involved customers and employees
Engages in business development activities and solicitation of new business prospects while actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services
Ensures organization of the branch, coordinating available resources (e.g., staff, materials, etc.) for maximum results
Ensures that the branch is in compliance with established Bank policies, procedures and applicable state/federal regulations while recommending and initiating corrective actions as necessary.
Contributes to the overall profitability of the branch to include implementing cost controls, income generation, branch marketing efforts and monitoring expenses to ensure compliance with budget.
Works closely with the Customer Service Manager in resolving inquiries and providing managerial support.
Participates and directs day to day operations for the branch which includes approving large deposits and withdrawals, reviewing/acting on daily reports, ensuring the branch is maintained in a neat, clean and attractive manner and recommending redecoration or major repair/redesign of floor space as necessary.
Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits
Consistently applies superior decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
Plays a positive role in the development and growth of assigned branch staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross trained staff.
Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines.
All other duties as assigned.
Education and Related Experience -
• Bachelor's degree in business or related field preferred.
• 5+ years previous financial institution experience required.
• Previous management experience preferred.
Skills and Abilities -
• Must understand and be able to articulate factors which drive branch financial performance.
• Must possess knowledge of standard office equipment including computer, ten key adding machine, typewriter, fax machine, scanner and copy machine
• Must possess knowledge of computers and computer operations MS Office software
• Must possess good organizational skills
• Must possess ability to perform detailed tasks with accuracy
• Must possess ability to motivate sales staff to meet and achieve the sales goals that have been developed.
• Must possess ability to communicate thoughts clearly, both orally and written and communicate effectively with staff and organization-wide.
• Must possess ability to understand the concepts of needs based selling as it pertains to selling financial service products.
• Must possess ability to supervise a staff of professionals and have the ability to set targets, develop action plans, and measure results against the defined target goals.
• Must possess ability to motivate sales staff to meet and achieve the sales goals that have been developed.
• Must possess ability to embrace change and see it as an opportunity. Must be willing to express and support management's ideas to affected staff.
Working Conditions and/or Physical Requirements -
• Ability to work under stress and meet deadlines.
• Ability to operate a keyboard if required performing the essential job functions.
• Ability to read and interpret a document.
• Ability to travel if required to perform the essential job functions.
• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an "undue hardship" then the employee must be accommodated; hence, omitting lifting as a physical
requirement.
Equal Opportunity Employer/Veterans/Disabled