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Description
About Bankwell:
Bankwell is a commercial bank with more than $3 billion in assets that serves the banking needs of businesses and individuals. At Bankwell, we pride ourselves on our unique ability to bring you high touch, high-quality banking with the expertise and dedication of our experienced team of professionals. When it comes to business, our deep industry knowledge, flexibility and innovative treasury and financing services enable us to find the right solutions for our business and commercial clients. We're passionate about giving back and are actively involved with many not-for-profit organizations that help shape and improve the lives of others. We're dedicated to giving our time and talent to support the communities we serve. More about Bankwell can be found at www.mybankwell.com.
Summary of Position:
The Branch Manager is responsible for the overall leadership, performance, and growth of the branch, including sales production, deposit growth, customer experience, operational excellence, and team development. This role has a strong emphasis on driving deposit growth across both Small Business and Consumer segments, with a primary focus on acquiring new Small Business relationships and deposits while deepening and retaining existing client relationships.
A critical component of this position is spending significant time outside the branch developing Centers of Influence (COIs), cultivating referral networks, and generating new Small Business Deposits, Treasury Management relationships, and lending opportunities.
The Branch Manager leads through others by effectively managing and coaching the Assistant Branch Manager and team to ensure seamless branch operations, adherence to policies and procedures, strong risk management, and delivery of consistently high-quality client experience.
Responsibilities include:
Business Development, Sales Leadership & Team Development
Drive overall deposit growth, with a strong emphasis on Small Business deposit acquisition and new-to-bank relationships
Develop and execute a proactive business development strategy, including:
Building and maintaining COI relationships (attorneys, accountants, real estate professionals, and local business leaders)
Active participation in community and networking events
Consistent outbound calling and in-market prospecting
Conduct external sales calls to identify, source, and win new Small Business relationships
Serve as the face of the bank in the local market to strengthen brand presence and drive new opportunities
Partner with Business Banker, Commercial, SBA, Treasury Management, and internal service teams to deliver comprehensive client solutions and maximize relationship growth
Drive growth in consumer deposits, households, and product penetration, while ensuring strong retention and relationship deepening
Ensure consistent sales behaviors across the team, including outbound calling, needs-based conversations, and cross-selling
Lead a performance-driven sales culture focused on:
New relationship acquisition
Relationship deepening and retention
Digital adoption and engagement
Provide hands-on leadership, coaching, and performance management to team members
Conduct regular huddles, pipeline reviews, and accountability sessions
Oversee hiring, onboarding, training, and development, identifying and addressing skill gaps
Branch Operations & Risk Management
Maintain full accountability for branch operations, compliance, and risk management
Lead and influence the Assistant Branch Manager to ensure:
Effective day-to-day branch execution
Adherence to bank policies, procedures, and regulatory requirements
Strong audit performance and risk mitigation
Oversee all operational functions, including:
Teller transactions, cash handling, ATM and vault management
Transaction activity, staffing, and scheduling
Service delivery and operational efficiency
Ensure the branch operates with a focus on both efficiency and exceptional customer experience
Identify and implement process improvements to enhance performance and service quality
Respond to audit findings and ensure timely and effective resolution
Maintain a culture of operational discipline, accountability, and control awareness
Leadership & Team Development
Requirements
Qualifications & Skills:
FLSA Status: Exempt
This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks assigned by supervisory personnel, regardless of job titles or routine job duties.
Bankwell is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee on the basis of race, color, religion, sex, sexual orientation, national origin or ancestry, age, physical or mental disability, veteran or military status, marital status, or any other legally recognized protected basis under federal, state or local laws.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of Americans with Disabilities Act and certain other state or local laws. Please inform Bankwell's Human Resources representative if you need assistance completing any forms or to otherwise participate in the application process.
All employees are responsible for complying with banking regulations that apply to Bankwell. This includes, but is not limited to, adhering to the BSA and various consumer protection regulations, and complying with OFAC sanctions. Employees are required to complete compliance training and follow policies and procedures for applicable regulations based on their role. An employee's failure to comply with banking regulations will be individually reviewed and assessed. The result of non-compliance may impact job performance ratings and may be serious enough to require termination of employment.