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Branch Manager

Virginia Tile Company

Grand Rapids, MI

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JOB DETAILS
SKILLS
Cargo/Freight, Coaching, Communication Skills, Continuous Improvement, Corporate Policies, Customer Experience, Customer Support/Service, Distribution Warehousing, Driver's License, Health Insurance, Insurance, Inventory Cycle Counts, Inventory Management, Leadership, Loading/Unloading, Maintain Compliance, Multitasking, Operational Strategy, Operational Support, Operations, Operations Management, Organizational Skills, Partner Sales, People Management, Performance Analysis, Performance Management, Performance Metrics, Preferred Provider Organization (PPO), Problem Solving Skills, Process Improvement, Regulations, Retail Operations, Safety Compliance, Sales Support, Shipping/Receiving, Team Player, Time Management, Warehousing, Wholesale Industry
LOCATION
Grand Rapids, MI
POSTED
3 days ago
Description

Come Join Us!

Virginia Tile Co is an industry-leading wholesale distributor of full spectrum residential and commercial tile products. We were founded in 1928 and have facilities located in 10 states. We celebrate aculture of collaboration, innovation, inspiration, and service.

Bringing design to the surface. Check us out:

Position Summary:

The Branch Manager is responsible for leading all operational aspects of the branch, including Pro Center operations, warehouse management, inventory control, and delivery coordination. This role drives operational performance, ensures a best-in-class customer experience, and develops a high-performing team.

This is a working manager role requiring a hands-on, lead-from-the-front approach. The Branch Manager is expected to actively support daily warehouse operations as needed-including physical tasks-while maintaining overall leadership and accountability for branch performance.

This leader will play a key role in the launch and ongoing success of the Pro Center, while ensuring warehouse operations remain efficient, safe, and accurate.

Key Responsibilities

Operations & Performance
  • Lead day-to-day operations across Pro Center, warehouse, and delivery functions
  • Work alongside team members to ensure workflows are executed safely, efficiently, and in alignment with company standards
  • Monitor and drive performance against key metrics (inventory accuracy, productivity, service levels, safety)
  • Identify and implement process improvements to enhance operational effectiveness
Pro Center Leadership
  • Oversee the launch and ongoing operations of the Pro Center
  • Ensure a high level of service for contractors and customers, including order accuracy and responsiveness
  • Partner with sales teams to support customer needs and drive growth
Warehouse & Inventory Management
  • Support and oversee daily warehouse activities, including receiving, storage, picking, staging, and shipping
  • Participate in operational tasks as needed, including creating customer orders, shipping/receiving freight, loading/unloading product, and putting away inventory
  • Maintain strong inventory control practices, including cycle counts and variance resolution
  • Ensure accuracy and timeliness of all inbound and outbound shipments
People Leadership
  • Hire, train, and develop team members across Pro Center and warehouse operations
  • Set clear expectations, provide coaching, and manage performance
  • Foster a culture of accountability, teamwork, and continuous improvement
Safety & Compliance
  • Actively promote and model safe work practices while performing warehouse duties
  • Ensure compliance with company policies and all applicable safety regulations
  • Maintain a clean, organized, and secure work environment
Customer Experience
  • Ensure a positive and consistent customer experience across all touchpoints
  • Address and resolve customer concerns in a timely and professional manner
Qualifications
  • 5-8+ years of progressive leadership experience in warehouse, distribution, retail, or operations environments
  • 3-5 years of direct people management experience
  • Strong knowledge of warehouse operations, inventory management, and safety practices
  • Ability to perform physical job functions, including regular lifting, moving product, and working in a warehouse environment
  • Valid driver's license with acceptable driving record
Preferred:
  • Experience in building materials, distribution, or contractor-focused environments
  • Experience supporting new site launches or operational expansions
What We're Looking For
  • Hands-on leader who leads by example and drives accountability
  • Willingness to perform physical labor and daily warehouse tasks alongside the team
  • Strong organizational and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Effective communicator who collaborates well across teams
Why You'll Love Working Here
  • Multiple affordable medical insurance plans (PPO & HSA)
  • Dental and optional vision insurance
  • Life insurance, short-term and long-term disability
  • Optional pet insurance
  • Employee & friend discounts on tile products
  • 401(k) with 3% company match
  • Generous PTO, sick leave, and paid holidays
  • Positive, friendly team culture that recognizes and rewards great work

Ready to build something great? Apply today and grow your career with Virginia Tile!

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

About the Company

V

Virginia Tile Company

Join the Team & Security of The Company That Has Been Around For Almost A 100 Years!

Be acknowledged for your service

MISSION STATEMENT
We are one company focused on supplying our customers with design-oriented solutions and celebrated service experiences.


Virginia Tile

Established 1928

BRINGING DESIGN TO THE SURFACE

From the beginning, Virginia Tile has distinguished itself by meeting and exceeding the needs of the wholesale building supply industry. We set the standard for flooring style and design while providing dedicated attention to the requirements of our customers and their consumers, always BRINGING DESIGN TO THE SURFACE.

Virginia Tile was established in 1928 when the Stephenson Family moved from Virginia to seize the opportunity offered by the growth of the automobile industry in Detroit. In 2016, Virginia Tile acquired two leading peers in the industry, ISC Surfaces, and RBC Tile and Stone, to become the leading tile distributor in the Midwest.

TODAY, we are a premier provider of porcelain, ceramic, stone, glass, metal, and mosaic design solutions. In select regions, we also provide resilient flooring and woodworking products. We now service customers in 14 states from two hub redistribution centers in Livonia, MI, and Kansas City, KS.

Our offerings fulfill the needs of RESIDENTIAL and COMMERCIAL customers from a comprehensive range of products representing the finest domestic and import manufacturers of hard surface flooring in the world. We offer more than ninety years of sales, service, and design experience delivering the most celebrated service experience in the building supply industry.

Meeting the demands and budgets of all Residential and Commercial requirements, Virginia Tile is known for the complete range of products, representing the finest manufacturers and suppliers in the industry.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Consumer Packaged Goods Manufacturing
FOUNDED
1928
WEBSITE
https://virginiatile.com/