BRANCH MANAGER - Freeburg, MO Step into a leadership role where you can make a meaningful impact on both your team and your community. As a Branch Manager, you will take full ownership of branch performance—developing talent, driving growth, and delivering exceptional client experiences. This role is an excellent opportunity for associates ready to expand their leadership capabilities and contribute to the bank’s continued success. Job Overview As a part of the Mid America Bank’s management and leadership team, you will utilize your sales, banking, and management experience to be an instrumental member of the bank’s team. Our Branch Manager oversees the operations and sales functions of a branch while delivering superior customer service. You will lead your team in making sales calls, conducting trainings, processing transactions, and setting up new accounts. All these functions will be completed while utilizing your experiences to make sound decisions and ensuring established policies and procedures are followed. Key Responsibilities - Ensure the branch is open and ready to conduct business each business day
- Training, scheduling, and assigning work for subordinate branch personnel
- Meet with branch staff regularly (both 1:1 and in group meetings) to organize sales efforts, communicate procedural changes, and resolve issues to optimize branch performance and employee engagement. Establish regular opportunities with each team member to review goals and highlight further personal development
- Review employee timecards, edit, correct, and approve each pay period; monitor employee leave time to insure it is being used according to company policy; notify Human Resources when an employee requests, or may require, an extended leave of absence (such as FMLA); conduct performance reviews; prepare disciplinary documentation when appropriate; and complete the necessary paperwork and process when hiring or terminating an employee
- Assist in recognizing and inspiring future talent
- Maintain working knowledge of all bank products, open new accounts and accurately run transactions for all personal and business banking products
- Ensure the branch balances all transactions at the close of each business day. Assist tellers and others with balancing problems and authorize over/short adjustments. Conduct “surprise audits” necessary to verify accuracy of teller balances
- Ensure branch ATM is serviced and operational during business hours and is balanced regularly
- Make regular business development calls to solicit new business or improve services to existing customers
- Answer customer’s basic and complex inquiries about their accounts. Interact with customers in person, on the telephone, or through other electronic communications in a friendly, helpful, and patient manner
- Identify customer needs through active listening and provide tailored solutions to enhance satisfaction and build loyalty.
- Responsible for general maintenance of the branch, ensuring safety and security of customers, employees, and branch assets by following and enforcing all security procedures
- Represent the bank at various civic and community functions
- Maintain current employee information in the Disaster Recovery Plan
- Other duties as assigned by manager
Qualifications, Skills and Abilities - High school diploma or equivalent with additional business training required, Bachelor’s degree in Business, Finance, or related field preferred
- At least five (5) years of progressively responsible experience within a financial organization to gain necessary experience and background knowledge to manage a full-service branch and deal effectively with employee and customer relations matters
- Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense
- Strong understanding of banking products, services, and regulatory requirements.
- Proven track record in sales, customer service, and team leadership.
- Excellent communication, decision-making, and problem-solving skills.
- Proficiency in banking software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Strong organizational and time management skills
- Commitment to confidentiality.
Preferred Skills - Strategic thinking and business acumen.
- Ability to lead and inspire a diverse team.
Equal Opportunity Statement Mid America Bank is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.
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