Branch Manager

About Shepherd Electric Supply

Since 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved, and reliability truly matters. We move materials accurately and on time, so contractors stay on schedule, projects stay on track, and customers never have to wonder if we will come through.

Our success comes from people who take pride in doing things the right way - safely, accurately, and with care for teammates and customers alike. If you want to do work that matters at a company that notices, this is the place.

Why This Role Matters

The Frederick branch is a cornerstone of Shepherd's Mid-Atlantic footprint - a market where our reputation was built and where it continues to grow. As Branch Manager, you are responsible for everything that happens under this roof: the people, the customers, the numbers, and the culture.

This is a player/coach role. You are not managing from a distance - you are in the branch, working alongside your team, handling accounts, solving customer problems, and setting the standard by how you show up every day. At the same time, you are developing the people around you, building the systems that make the branch run, and ensuring Frederick performs at the level Shepherd's customers expect.

The Frederick team does not need a figurehead. They need a leader who earns trust by doing the work - someone who knows the customers by name, can step in when it's needed, and holds the branch to a standard that does not slip when things get busy.

How This Role Connects to Our Compass

We Keep Our Promises: Customers count on Frederick to deliver. You build schedules, manage inventory, and hold your team to commitments - and when something goes sideways, you own the resolution, not the excuse.

We Stay Hungry: You are not running the same playbook forever. You are tracking performance, spotting gaps, developing your team, and looking for ways to serve customers better than you did last quarter.

We Grow Together: Your success is your team's success. You invest in your people, communicate across branches, and build the kind of branch that other Shepherd locations want to emulate.

We Own It: The branch is yours. That means the wins and the problems. You do not pass the buck, wait for someone else to fix it, or let issues linger. You resolve them - and you make sure your team knows they can do the same.

We Go Above & Beyond: Good enough is not the Frederick standard. You anticipate what customers need before they ask, develop your team before they plateau, and push the branch beyond what's expected - not because it's required, but because that's who you are.

Key Outcomes

Organized by what matters, not just what you do.

Leading & Developing the Team

• Coach your team daily - side-by-side, on the floor, not just in performance reviews
• Recruit, onboard, and develop talent; build a bench so the branch is never dependent on one person
• Set clear expectations, give real-time feedback, and address performance issues directly and fairly
• Create an environment where people are proud to work, grow, and stay

Sales & Customer Relationships

• Maintain and grow a personal book of accounts - you are a player, not just a manager
• Prospect, qualify, and close new business while deepening relationships with existing customers
• Coach inside sales staff on quoting, follow-through, and customer service standards
• Ensure every customer interaction - at the counter, on the phone, or in the field - reflects Shepherd's commitment to reliability

Branch Operations & Performance

• Own the P&L: hit sales targets, manage gross margin, control expenses
• Maintain inventory accuracy and purchasing discipline; avoid dead stock and stockouts
• Ensure the branch facility is clean, organized, and reflects the Shepherd standard at all times
• Communicate performance and goals to your team regularly - they should always know where they stand

Cross-Branch & HQ Coordination

• Maintain strong, two-way communication with regional leadership and HQ
• Collaborate with other branches on transfers, staffing, and shared customer needs
• Represent Frederick's interests while staying aligned with Shepherd's broader direction

What Success Looks Like

After 90 days, you and your manager should both be able to point to these markers:

• You know your customers by name - and they know they can count on you personally
• The team knows what good looks like and is performing to it
• Sales activity is tracked, goals are visible, and the branch is trending in the right direction
• Inventory is accurate and the facility is consistently clean and organized
• You have identified at least one person on your team to develop into a leadership role
• Branch issues are resolved at the branch - escalation to regional leadership is the exception, not the norm
• Regional leadership trusts that Frederick runs correctly when they are not watching

Who Thrives Here

This role is a strong fit if:

• You lead from the front - you do not ask your team to do anything you would not do yourself
• You are energized by both selling and coaching, and you do not see them as competing demands
• You hold your people accountable with directness and care - not avoidance, not harshness
• You communicate proactively: with customers, with your team, and with regional leadership - not after problems surface
• You take the long view on talent - developing people matters as much to you as hitting the number
• You thrive in an environment that rewards ownership, not just activity

Qualifications & Requirements

• High school diploma or equivalent required; college degree preferred
• 3-5 years of management experience in distribution, wholesale, or a related industry preferred
• Electrical product knowledge is a strong plus; willingness to learn is non-negotiable
• Demonstrated track record in sales - building relationships, growing accounts, closing business
• Strong verbal and written communication skills; comfortable with difficult conversations
• Proficient in Microsoft Excel and Outlook; familiarity with distribution software a plus
• Onsite presence required; this is not a hybrid role
• Ability to successfully complete pre-employment screening requirements

Why Join Shepherd Electric Supply

• Competitive pay with opportunity tied to branch performance
• Medical, dental, and life insurance
• Prescription drug coverage
• Paid vacation and personal time
• 401(k) with employer match
• 130+ years of industry leadership - and we're still growing
• A culture where reliability is noticed, ownership is rewarded, and people come first
• A company scaling into new markets - with real paths to grow with it

Compensation Details: The expected starting rate of pay for this position is $100,000 annually, depending on experience. This position is also commission eligible, based on specific and relevant business metrics.

Equal Opportunity Employer

Shepherd Electric Supply is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected status.

Why should you join Shepherd Electrical Supply?

At Shepherd Electric Supply, excellence in service, pricing, and products has been our mission since 1892. As the oldest wholesale electrical distributor in the Baltimore/Washington area, we take pride in our exceptional customer service and extensive inventory.

We have a rich history of partnering with industry leaders like Siemens and Eaton, and our commitment to quality and innovation has made us a trusted name in the industry. Join our team and be a part of our legacy!

Apply now and find out what's next for you.

Equal Opportunity Employer/Vet/Disabled

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