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Branch Manager (Denver)

NATIVE AMERICAN BANK N A

Denver, CO

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JOB DETAILS
SALARY
$68,700–$103,000 Per Year
SKILLS
Background Investigation, Banking Services, Business Banking, Business Development, Business Growth, Business Loans, Business Skills, Coaching, Communication Skills, Community Banking, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Data Quality, Dental Insurance, Disability Insurance, Disciplinary Action, Diversity, Expense Management, Federal Laws and Regulations, Insurance, Interpersonal Skills, Leadership, Life Insurance, Maintain Compliance, Multitasking, Nonprofit, Performance Management, Physical Security, Presentation/Verbal Skills, Problem Solving Skills, Regulatory Compliance, Revenue Growth, Sales, Sales Administration, Security Monitoring, State Laws and Regulations, Succession Planning, Supplier Relationship Management (SRM), Team Player, Time Management, Vendor/Supplier Relations, Vision Plan, Writing Skills
LOCATION
Denver, CO
POSTED
5 days ago
Summary
Native American Bank is a one-of-kind institution that is an Agent of Change for Native Communities. At our core, we are committed to the vision and mission of the Bank. We believe our employees are our greatest asset, and we are at our best through teamwork. The Branch Manager administers sales, services, and operational efficiency activities to meet bank objectives; provide support, guidance and training to branch staff.

*This role is only open to candidates currently residing within a 45 miles radius from Denver, CO at this time

Responsibilities
  • Develops new business opportunities and effectively manages existing customer relationships to strengthen customer ties with the branch.
  • Provides professional and courteous service to existing and new customers; receives and researches customers’ questions and/or complaints and makes recommendations as appropriate.
  • Proactively works toward the achievement of established personal and sales and service quality performance goals.
  • Develops a culture within the branch in which quality and continuous improvement on all performance accountabilities, customer satisfaction, growing the business, and efficiency management are understood and utilized by all employees.
  • Develops a team spirit among subordinates and supervisors; motivates every team member to promote and maximize sales and provides the highest possible level of customer service to ensure customer satisfaction and retention.
  • Manages all functions within the branch through effective communication and implementation of new/revised policies, procedures, and products/services.
  • Works cooperatively with management to effectively communicate and implement performance standards and sales objectives.
  • Develops a staff capable of meeting current and future operating needs through effective selection, assessment, training, and coaching of a service- and sales-oriented team; develops succession plans to ensure continuity.
  • Manages expenses and staffing in the branch.
  • Facilitates information flow and two-way continuous improvement in the quality of information and the effectiveness of that communication.
  • Provides leadership to impact and enhance the positive image of bank in the community; conducts business development activities within the branch and surrounding community and participates in branch and community functions and activities to promote the bank’s image and growth.
  • Maintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and bank products and services; monitors adherence to regulations, policies, and procedures and ensures all employees understand and can communicate bank products and services.
  • Completes all required forms and paperwork; prepares all required reports.
  • Manages multiple vendor relationships as assigned.
  • Develops, maintains, and amends branch and deposit related policy and procedures.
  • Oversees and monitors the physical security of branches as assigned. Including, but not limited to, camera footage review, alarm arming and disarming and all other daily security procedures assigned.
  • Performs other related duties as assigned by management. 

SUPERVISORY RESPONSIBILITIES:
  • Directly supervises up to 5 employees within one department.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 
  • Performs other related duties as necessary or assigned.

Qualifications
  • Demonstrated proficiency in supervising and motivating subordinates.
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills.
  • Basic competence in subordinates’ duties and tasks
  • Ability to work with all levels of management.
  • Ability to manage priorities and workflow.
  • Versatility, flexibility, and a willingness to work within constantly changing.
  • Priorities with enthusiasm
  • Proven leadership and business acumen skills
  • Proven ability to handle multiple projects and meet deadlines.
  • Strong interpersonal skills. 
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgement with the ability to make timely and sound decisions.
  • Creative, flexible, and innovative team player
  • Bachelor’s degree (B.A./B.S.) in related field or equivalent experience in lieu of
  • Two to four years related experience or equivalent.

Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.

Benefits
  • Competitive salary and benefit package
  • Professional development opportunities
  • Health, Dental and Vision Insurance
  • Health Savings Account with company contribution
  • Employer paid Short-term and Long-term disability insurance
  • Employer paid Life Insurance
  • 401(k) plan and matching
  • RTD Eco Pass (Denver) / ORCA (Seattle)
  • Pet Insurance
  • Paid Time Off
  • Volunteer Time Off

Company Culture
Native American Bank is a full-service community bank committed to meeting the financial needs of individuals, businesses, and non-profits within the Native American community and beyond. Our focus is on delivering a personalized banking experience that honors cultural sensitivities. Since our founding in 2001, our mission has been to empower Native American and Alaskan Native individuals, enterprises, and governments by providing affordable and flexible banking and financial services tailored to their unique goals.

We take pride in cultivating personal relationships with our customers while upholding the highest standards of professionalism. Our diverse range of services includes personal and business banking, lending solutions, and more, all designed to support our clients' aspirations.

At Native American Bank, we go beyond traditional banking by encouraging our employees to engage in community service through our Mission in Motion program. We believe in giving back and nurturing a collaborative spirit among our neighbors. By joining Native American Bank, you play a crucial role in helping our community thrive while ensuring that our financial practices are guided by our cherished traditional values.

Additional Information
  • Pass background check prior to hire.
  • This position requires a 100% in-office schedule to candidates currently residing within a 45 miles radius from Denver, CO at this time.
  • The annual salary range for this full-time position: $68,700- $103,000.

About the Company

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NATIVE AMERICAN BANK N A