Our client is seeking a driven, entrepreneurial Branch Manager who can sell, lead, and deliver exceptional customer service. This would be a player/coach type of person. If you're ready to be a strong leader, grow market share, and make a lasting impact, this is the perfect opportunity to own your market.
Essential Duties and Responsibilities:
- Develop operational, budgeting, and forecasting plans for the branch.
- Identify specific industries or transportation modes for the branch to target.
- Balance investments between business development and operations to maximize growth.
- Foster a strong sales culture across all branch positions.
- Create and review detailed financial plans, including profit and loss statements, ensuring adherence to EBITDA goals.
- Collaborate with other internal operating units to develop joint customer growth strategies.
- Deliver cost-effective solutions with the long-term interests of customers in mind.
- Cultivate a high-performance team environment that encourages innovation, productivity, and low turnover.
- Set and monitor team performance to achieve annual goals and objectives.
- Provide effective leadership and motivation to direct reports, ensuring team success.
- Conduct regular leadership meetings and 1:1 sessions for leadership development and communication.
- Ensure timely and effective annual performance reviews for all team members.
- Evaluate team member performance in line with organizational policies and goals.
- Build high-functioning teams by emphasizing service, morale, teamwork, and a positive culture.
- Ensure compliance with our client's operating procedures and protocols.
Qualifications/Skills & Abilities:
- A 4-year college degree in a relevant field or equivalent industry experience.
- Preferred experience in transportation, supply chain, or related fields.
- Strong business development, personal training, sales knowledge, and highway service experience.
- Proven track record of business acumen and improving financial results.
- Experience managing a profit center is preferred.
- Proficiency in organizational, communication, conflict resolution, and project management skills.
- Strong computer skills, including Microsoft Excel, Word, PowerPoint, 10 Key, and Data Entry.
- Ability to interpret various instructions in written, oral, diagram, or schedule form.
- Capable of delivering effective presentations and written reports to customers, team members, and managers.
- Ability to work independently and make decisions with limited supervision.
- Strong problem-solving skills, particularly in situations with limited standardization.
- Preferred experience with Registry Monitoring Insurance Services (RMIS) and Transportation Management Systems (TMS).
- Proven ability to develop, supervise, and motivate high-performing teams.