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Branch Coordinator

WILLIAMS SCOTSMAN INC

Spokane, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Accounting Close, Accounts Payable, Administrative Skills, Affirmative Action, Communication Skills, Contract Management, Credit and Collections, Customer Support/Service, Green Construction, Help Desk, Human Resources Management, Incentive Programs, Mail Processing, Management Reporting, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Negotiation Skills, OSHA, Onboarding, Organizational Development/Management, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Management, Reconciliation, Returns Processing, Risk Management, Service Delivery, Telephone Skills, Time Management, Vendor/Supplier Relations, Willing to Travel, Writing Skills
LOCATION
Spokane, WA
POSTED
30+ days ago
At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.

As North America's leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative exible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

ABOUT THE JOB:

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment: organizational effectiveness, communication, and safety.

WHAT YOU'LL BE DOING:

Environment, Health & Safety


Comply with Environmental Health & Safety Policies

Customer Service


Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.
Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
Facilitate efficient Delivery and Return processes to ensure seamless operations.
Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.

Office Operations


Manage Location Accounts Payable process to include:
Investigate invoices that do not match POs and reconcile discrepancies.
Manage local service contracts, blanket POs, etc.
Prepare required PO reporting and documentation consistent with policy.
Issue and receive POs within standard response times.
Manage Location Month-End Close processes to include:
Reconciliation of delivery and installation (D&I) reports,
Risk management reporting (accidents, OSHA, DOT, etc.)
Fleet inventory reconciliation.
General office/facilities/administrative duties to include:
Ordering/receipt/inventory of office supplies
Facilitating IT Help Desk assistance for branch employees as required.
Receiving and distributing incoming mail and/or deliverables.
Facilitating location employee timeclock use and reporting
Collaborating with HR and Managers in onboarding new hires.
Other duties as assigned.

Inventory & Material Coordination (as applicable):


Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt.
Assisting in branch inventories.
Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.

EDUCATION AND QUALIFICATIONS:

Requirements:


High school diploma or GED
3 or more yearsa applicable experience
MS Office (Excel/Word/Outlook) proficiency
Experience working effectively with customers and vendors by phone, email, Zoom, etc.
Strong service orientation, active listening,
Excellent oral/written communication skills
Vendor negotiation experience (price, timing, etc.)
Ability to follow direction and meet deadlines in a fast-paced environment
Experience applying creativity to problem-solving for positive outcomes
Experience building sustainable relationships and trust with vendors through open, proactive communication
Ability to effectively manage multiple, changing priorities in a fast-paced environment

Preferred:


College Degree
Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.

Occasional travel may be required.

Personal Characteristics:


Lead by example through living our values:
Dedicated to Health & Safety
Committed to Inclusion & Diversity
Driven to Excellence
Trustworthy & Reliable
Devoted to Our Customers
Community Focused

This posting is for a(n) Existing Position.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

Base Wage Range:$27.50-$41.25
Individual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonus or commission.

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be foundhere. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.

WillScot Mobile Mini is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. WillScot Mobile Mini takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.

About the Company

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WILLIAMS SCOTSMAN INC