Sign upLog in

Box Office Manager

Mississippi Coast Coliseum Commission

Biloxi, MS

Apply
JOB DETAILS
SKILLS
Background Investigation, Communication Skills, Customer Support/Service, Dental Insurance, Driver's License, Event Management, Financial Reporting, Health Insurance, Leadership, Maintain Compliance, Microsoft Office, Office Management, Organizational Skills, Payroll Management, People Management, Pricing, Reconciliation, Reporting Skills, Resolve Customer Issues, Revenue/Sales Reporting, Sales, Sales Cycle, Schedule Development, Sports, Systems Administration/Management, Vision Plan
LOCATION
Biloxi, MS
POSTED
30+ days ago
Benefits:
  • State Retirement (matching)
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Position Overview:


The Box Office Manager oversees all ticketing operations for events at the Mississippi Coast Coliseum & Convention Center, ensuring accurate event setup, financial accountability, and exceptional customer service. This role leads box office staff, manages day-to-day operations, and serves as the primary liaison between promoters, Ticketmaster, and internal departments.

Essential Duties and Responsibilities
Duties and Responsibilities may include, but are not limited to, the following:
 
- Oversee all box office operations for events, including ticket sales, event setup, and settlement processes.
- Manage and execute ticket builds and event configurations within the Ticketmaster system.
- Coordinate with promoters, clients, and Ticketmaster representatives on scaling, pricing, and inventory.
- Create event builds prior to on-sale dates.
- Maintain events throughout the sales cycle including holds and pricing updates.
- Prepare ticket sales reports and financial settlements.
- Supervise and train full-time and part-time box office staff.
- Manage payroll and scheduling for ticketing staff.
- Oversee cash handling, deposits, and financial reconciliation.
- Serve as Manager on Duty for assigned events.
- Resolve customer service issues and ticketing problems professionally.
- Ensure compliance with all policies, procedures, and internal controls.
  
Position Type / Expected Hours of Work
-Full-time position requiring flexible hours including nights, weekends, and holidays based on event schedule.
 
 Required Education and Experience
- Minimum of five (5) years of ticketing experience in entertainment or sports venues.
- Minimum of two (2) years of supervisory or management experience.
- Experience with Ticketmaster systems (Host & TM1 platform) - preferred.
- Bachelor’s degree in business, hospitality, or related field preferred.
- Valid State Driver License.
  
Skills and Abilities
- Strong leadership and organizational skills.
- Excellent customer service and communication abilities.
- Ability to work under pressure and manage multiple events simultaneously.
- Proficient in Microsoft Office and ticketing software.
- Strong financial and reporting skills.
  
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
·         Must complete pre-hire background check

Status:  Exempt, Salaried
Compensation: Salary is commensurate with experience and qualifications. Compensation is negotiable for the right candidate with    strong leadership and operations experience.
 Benefits: Medical, Dental & Vision (per MCCC policies), State Retirement (18.4% match), life insurance, vacation, sick leave, and holidays.
 
 

About the Company

M

Mississippi Coast Coliseum Commission