Museum of Art and Technology

Mercer Labs Museum of Art and Technology redefines the museum experience. Through fifteen experimental exhibition spaces, interactive experiences, unique listening encounters and immersive installations, the relationship between art and technology is re-imagined.

The Box Office Ambassador Role          

The Box Office Ambassador is a dynamic member of Mercer Labs’ Front of House Team, supporting the box office as well as multiple other museum areas based on operational needs. Ambassadors assist with ticketing, guest interaction, troubleshooting, and overall guest flow throughout the space.

This role requires a proactive, professional communicator capable of adapting to various guest‑facing tasks.

Principal Duties & Responsibilities

• Greet guests and clearly communicate ticket pricing, options, and museum offerings.
• Operate the museum’s ticketing and POS systems to process ticket sales, exchanges, upgrades, and refunds accurately and honestly.
• Provide proactive guest support and issue resolution, addressing ticketing concerns, entry challenges, and inquiries in a professional manner.
• Respond to customer phone calls and emails promptly, clearly, and helpfully.
• Troubleshoot ticketing and reservation issues, escalating technical or guest‑related concerns when necessary.
• Assist with guest entry, queue management, traffic management, and guest flow to support efficient entry and a smooth experience.
• Support kiosk access, troubleshooting, and guest wayfinding when applicable.
• Assist with group coordination, arrivals, check‑ins, VIP guests, and special events to ensure seamless experiences.
• Maintain a positive, team‑oriented presence in a fast‑paced environment.
• Perform additional duties as assigned by management, including reassignment to other museum areas depending on operational needs.
• Availability for non‑traditional hours required, including evenings, weekends, and holidays.

Job Specifications

• High school diploma or GED required.
• Minimum 1 year of customer service, guest services, or POS/cash handling experience.
• Strong communication, professionalism, and interpersonal skills.
• Ability to confidently learn and use museum ticketing systems (training provided).
• Multilingual or sign‑language abilities are a plus.
• Energetic, personable, proactive, and committed to high‑quality guest service.
• Ability to adhere to museum safety policies and procedures.

Compensation: $19.00-$21.00 hourly wage

• Free Admission to Museum for Employees
• Generous Product Discounts
  
  

Working conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. All employees must maintain a neat, clean and well-groomed appearance. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Mercer Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.