Bowling Arcade Lane Attendant

WAGE RANGE: 15.00-$16.00

OPEN UNTIL FILLED: IST PULL DATE: JUNE 4, 2026

JOB SUMMARY

Responsible for providing pleasant and efficient customer service to bowling center customers, and maintaining the sanitation and cleanliness of the bowling center.

ESSENTIAL JOB FUNCTIONS:

• Provide bowling guests with efficient, courteous customer service.
• Maximize the utilization of lanes and equipment through efficient control of customer flow.
• Assists with tournaments and special events/promotions.
• Perform maintenance of Bowling Center equipment and assist customers as needed. Clean and maintain proper conditions of lanes and approach areas.
• Works with the other departments on promotions, property needs, and any food and beverage accommodations requested.
• Assists the Banquet team with events held in the adjoining event space when needed.
• Perform routine maintenance and cleaning of pinsetters and auto-scoring equipment.
• Clean bowling lanes, gutters, and ball return areas.
• Retrieve, transport, and store parts and supplies.
• Maintain organization and cleanliness of storage areas.
• Maintain cleanliness of the arcade area.
• Keep arcade merchandiser games stocked with products.
• Address any customer-related issues in the arcade.
• Assist techs as needed with repair duties.
• Follow safety procedures, related equipment operational procedures, and the use of chemicals.
• Inspect bowling facilities and public areas for cleanliness and appearance daily.
• Ensures that the Policies and Procedures of Wildhorse Resort & Casino are followed.
• Ensures compliance with Tribal, State, and Federal regulations.
• Ensures control/protection of company assets.
• Must be willing to work nights, weekends, and holidays as required.
• Other related duties as operational needs require, or as needed.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience -a clean and cared-for resort.

SUPERVISORY AUTHORITY:

• As delegated

SIGNATORY ABILITY:

• None

ACCESS TO SENSITIVE AREAS:

• None

MINIMUM QUALIFICATIONS:

• Six (6) months experience in a customer service position.
• Strong computer aptitude and skills: to operate independently in multiple software programs.
• High School Diploma/GED OR 10 years' experience OR current student 16-18 years of age.
• Effective communication skills, to express self verbally and in writing, and strong interpersonal skills.
• Flexible schedule to work evenings, weekends, and holidays.
• Perform routine maintenance work: sitting at a workstation, performing repetitive motions of arms, wrists, hands, and fingers; maneuvering throughout the facility monitoring operations, including walking up/down stairs, using a ladder up to 10 feet, and demonstrating proper safety practices with bending, lifting, and maneuvering equipment and materials.
• Requires a criminal history background check.
• Must be at least 16 years of age.