The Heywood Hotel, an award-winning, 7-room boutique hotel located in East Austin, is looking for a hands-on General Manager to lead daily operations, grow the business, and champion a warm, locally rooted guest experience. This is a working leadership role: you'll be on property several days a week, shoulder-to-shoulder with your team, shaping a welcoming environment for both visitors and staff.
Job Summary
The Essential Functions, Job Responsibilities, and Supervisory Responsibilities for this position make up your day-to-day. They include the following tasks below:
- Essential Functions
- Maintain an unwavering focus on guest satisfaction, implementing strategies that consistently exceed customer expectations.
- Utilize a "hands-on" approach to build and maintain strong relationships with guests and employees, as well as key clients, corporate accounts, and industry partners.
- Ensure the seamless operation of all hotel departments, including front desk, housekeeping, and maintenance. Uphold and enforce high standards of cleanliness, service, and overall guest experience.
- Stay abreast of industry regulations and ensure the hotel's unwavering compliance with all applicable laws and standards.
- Answers calls, texts, and emails as appropriate; responding to each inquiry in a timely manner.
- Purchases supplies or coordinate services from outside vendors and manages these relationships.
- Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
- Job Responsibilities
- Assign duties to staff and provide training or other assistance to ensure consistency with regard to hotel policies, operations procedures, safety standards, and quality service.
- Host regular team meetings to communicate updates, share feedback, and address any issues.
- Demonstrate a keen ability to manage budgets, financial reports, and revenue streams. Identify opportunities for cost savings and revenue enhancement to ensure financial success.
- Collaborate to craft and implement effective sales and marketing strategies. Proactively drive revenue growth through strategic sales initiatives.
- Monitoring of rooms inventory, availability, and rates.
- Foster a culture of continuous improvement and innovation. Implement and oversee new plans or projects to enhance operational efficiency and keep the hotel at the forefront of industry trends.
- Supervisory Responsibilities
- Develop, coordinate, and oversee all department plans and strategies ensuring profitability and providing quality service within the established business plan and budget.
- Lead, motivate, and mentor a diverse team, creating a positive and collaborative work environment. Monitor staff performance, provide constructive feedback, and resolve employee issues.
- Recruits, interviews, hires, and trains new staff.
- Oversees the daily operations and scheduling of the hotel.
- Oversees their direct reports performance and provides constructive and timely feedback and evaluations.
- Handles discipline and termination of employees in accordance with hotel policy.
Qualifications
- Bachelor's Degree in Hotel Management, Business Administration, or a related field
- Master's Degree in Hotel Management, Business Administration, or a related field (preferred)
- 2-4 years of experience as a Hotel General Manager or in a senior leadership role within the hospitality industry
- Proven track record of successfully managing all aspects of hotel operations
- Proficiency in Microsoft Office
- Exemplary leadership, communication, and team management abilities
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand or move for an extended amount of time; use hands to feel or handle and reach with hands and arms.
- The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.
- The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
About Us
Heywood Hotel is a MICHELIN-rated, 7-room boutique hotel located in East Austin. We are 100% independent, 100% local, 7-room hotel and have been featured in Conde Nast Traveler, New York Times, and more. We prioritize environmental and people-friendly practices, offering good pay, performance bonuses and merit-based wage increases, and a respectful work environment.
Our guests are known as individuals, not as room numbers, and you will not be "just a number" in our tightknit environment. We welcome you to apply.
Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs.