Boutique General Manager

Job Title: Boutique General Manager

Company: Teddy Baldassarre Entertainment LLC

Location: Westlake, Ohio (In-Store Retail Location)

Hours: Full-time, Retail Hours (will include evenings and weekends)

Salary Range: $175K - $225K

About Teddy Baldassarre

Teddy Baldassarre is one of the world's leading online destinations for watch enthusiasts. We have built a global community founded on a shared passion for horology, expert knowledge, and an unwavering commitment to client satisfaction. We are more than just a retailer; we are educators and trusted advisors in the world of luxury timepieces. We have expanded our physical retail location and are seeking a dedicated professional to join our team and uphold our high standards of excellence in a face-to-face setting.

Position Overview

We are seeking a Boutique General Manager to lead our flagship retail location.  This role goes beyond traditional store management. It calls for a leader who brings strong operational instincts, a flexible approach, and a growth mindset, while elevating the client experience, building brand partnerships, and contributing to the evolution of a modern omnichannel retail model.  The Boutique General Manager must be comfortable operating in a fast-paced, rapidly evolving environment and bring meaningful experience in watch retail across luxury and prestige brands. 

The Boutique General Manager will own store targets, lead and develop a high-performing team, and serve as the connective tissue between Retail, Operations, Ecommerce, and Brand partners.  Success in this role requires a hands-on approach. The Boutique General Manager is expected to be a visible presence on the floor, actively selling and engaging with clients more than half of the time. 

Key Responsibilities

• Business Ownership and Performance
  • Own and deliver against revenue, profitability, and client experience goals
  • Drive conversion, average ticket, and client retention through active floor leadership
  • Analyze store performance and implement actions to continuously improve KPIs
  • Maintain strong cost discipline across labor and expenses
• Team Leadership and Development
  • Recruit, train, and develop a high-performing team of Retail Advisors
  • Establish a consistent cadence of one-on-ones, coaching, and performance management
  • Build a culture of accountability, ownership, and client-first thinking
  • Create clear career paths and development opportunities within the team
• Scheduling and Store Operations
  • Develop and manage staffing schedules to align with traffic patterns and sales goals
  • Ensure optimal floor coverage while maintaining labor efficiency
  • Oversee daily operations including opening and closing procedures, inventory controls, and compliance
  • Partner closely with Operations to ensure seamless execution across fulfillment, repairs, and client follow-up
• Client Experience and Sales Execution
  • Lead from the front on the sales floor, setting the standard for service and expertise
  • Ensure every client interaction reflects a Teddy, relationship-driven experience
  • Build and manage a strong appointment-based selling culture
  • Develop repeat client relationships and local community engagement
• Brand Relationships and Merchandising
  • Act as the primary in-store representative for key watch brand partners
  • Maintain and grow relationships with brand representatives and leadership teams
  • Ensure brand standards, merchandising, and storytelling are executed at the highest level
  • Collaborate on allocations, product launches, and in-store events
• Omnichannel and Innovation
  • Drive integration between ecommerce and retail, including buy online pick up in store and ship from store capabilities
  • Identify and implement opportunities to improve the omnichannel client journey including activation
  • Partner with Digital and Marketing teams to activate store-level demand
  • Develop and refine appointment booking strategies and clienteling tools
• Events and Community Engagement
  • Support in-store events in partnership with broader Sales and Marketing teams
  • Leverage events to drive traffic, deepen client relationships, and build brand equity
  • Represent the company within the local market and enthusiast community

Qualifications & Skills

• 7+ years of retail leadership experience, preferably in luxury, watches, jewelry, or a high-touch sales environment
• Knowledge of horology is essential. You should be able to speak confidently about different brands, movements, and complications.
• Proven track record of managing and scaling a multi-million dollar retail business
• Strong operational discipline with experience building systems, processes, and reporting cadence
• Demonstrated ability to recruit, develop, and retain top talent
• Experience working with premium or luxury brands and managing external relationships
• Demonstrated ability to operate with flexibility in a fast-paced environment, with a willingness to test, learn, and iterate on new ideas 
• Exceptional clienteling skills with a natural ability to anticipate needs and exceed customer expectations.
• Comfort operating in an omnichannel environment with exposure to ecommerce integration
• Highly analytical with strong business acumen and decision-making capability 
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively to achieve departmental goals
• Meticulous attention to detail in all aspects of merchandise handling, communication, and order processing
• A high degree of self-motivation and a professional demeanor essential for a luxury retail environment

What Success Looks Like

• Consistent achievement and growth of revenue and profitability targets
• A high-performing, engaged team with low turnover and strong internal bench
• Best-in-class client experience measured through repeat business and client feedback
• Strong and trusted relationships with brand partners
• Seamless integration between retail and digital channels
• A store that serves as a model for innovation and execution across the company 

Why Join Us?

• Be part of a passionate, knowledgeable, and respected team in the luxury watch industry
• Opportunity to work with some of the world's most prestigious watch brands in a high-end retail boutique
• The unique opportunity to help launch and define the client experience in the retail store
• Opportunities for professional development and growth within a leading luxury e-commerce company now expanding into retail

Teddy Baldassarre is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.