Booking/Reception Manager

Job Advert

Booking/Reception Manager

Location: Woodlands Hospital, Kettering

Hours: Full Time, 37.5 weekly hours.

Shift Pattens: Varied, department runs from 8am-8pm Mon-Fri and 8-4 Saturday, Flexibility required

The Role:

The Hospital Reception Manager plays a pivotal role in creating exceptional first impressions and supporting the hospital's commercial success. As a key customer-facing leader, this role is integral to the growth of Private Patient activity, ensuring prospective patients receive a responsive, professional and seamless experience from initial enquiry through to attendance and follow-up.

Working closely with the Senior Leadership Team, Consultants, Marketing and Administration teams, the Reception Manager will support patient conversion, retention and satisfaction by delivering outstanding customer service standards and identifying opportunities to improve the patient journey.

There is a requirement to travel to both Woodlands and Glendon Wood Hospital.

Key Responsibilities:

• Lead the reception service to maximise patient satisfaction and contribute to the growth of Private Patient activity.

• Ensure all patient enquiries are handled professionally, efficiently and converted into appointments wherever possible.

• Support consultant engagement by ensuring patients receive a high-quality service throughout their journey.

• Monitor patient feedback and identify opportunities to improve the customer experience and increase patient retention.

• Work collaboratively with the Marketing, Business Development and Bookings teams to support hospital growth initiatives.

• Analyse reception activity, enquiry trends and service performance to identify opportunities to improve conversion and revenue.

• Promote the hospital's services confidently and appropriately, ensuring patients are aware of available treatments and pathways.

• Develop a customer-focused culture that supports both excellent patient outcomes and commercial objectives.

Desirable skills:

• Experience working within a private healthcare environment.

• Understanding of patient conversion, customer journey management and service excellence.

• Experience working with self-pay and insured patient pathways.

• Ability to balance outstanding patient care with commercial awareness and business objectives.

• Experience of monitoring KPIs and using data to improve operational and commercial performance.

Where you will be based:

As one of Northamptonshire's leading private and NHS 'Choose & Book' hospitals, the Woodlands is at the forefront of medical technology and patient care. If you are excited about pushing your ability to the next level, whilst at the same time becoming part of a friendly team renowned for excellence and exceptional patient satisfaction then the Woodlands Hospital is for you. The Hospital presently has 4 theatres, increased Day Case capacity and in-patient beds. The hospital offers a wide variety of specialities and prides itself on providing a high standard of care to both patients and staff.

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we're people caring for people:

Health, Wellbeing & Financial Security

Private Medical Cover, with the option to add your partner and dependants

Discounted Bupa Dental Insurance

Life Assurance (Death in Service) x3 your base salary

Private Pension, with Ramsay matching up to 5% after a qualifying period

Employee Assistance Programme

Work-Life Balance

25 days annual leave + bank holidays, with the option to buy or sell additional days

Flexible shift patterns, where possible

Family friendly policies including enhanced parental leave

Volunteer leave to support causes that matter to you

Career Development & Recognition

Training and Development via the Ramsay Academy to support your career development

Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

Access to our benefits platform, offering a wide range of discounts

Cycle2Work scheme

Subsidised staff restaurant, where possible

Free parking on site, where possible

About us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success.

We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'.

We are committed to equality of opportunity for all. This role is subject to an Enhanced DBS check.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. "The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.