Body Shop, Budget Management, Communication Skills, Cost Estimates, Customer Relations, Customer Satisfaction, Customer Support/Service, Federal Laws and Regulations, Forecasting, Hazardous Materials Clean-Up, Insurance, Life Insurance, OSHA, Parts Sales, Performance Analysis, Presentation/Verbal Skills, Resolve Customer Issues, Sales, State Laws and Regulations, Vision Plan, Writing Skills
Auto Body Shop Manager Position
An established dealership is seeking an experienced Auto Body Shop Manager to join our team!
Day-to-Day Responsibilities:
- Examine damaged vehicles and estimate repair costs
- Train, develop, and motivate the Body Shop staff, monitoring employee performance
- Forecast and achieve goals and objectives for the Body Shop
- Ensure excellent customer service to promote customer satisfaction
- Maintain daily sales and production records as required by management
- Develop and manage department budgets, keeping management informed of deviations
- Build and maintain strong relationships with insurance adjusters
- Foster good working relationships with customers to encourage repeat business and referrals
- Handle customer complaints promptly and respectfully
- Maintain regional CSI scores
- Ensure proper repair techniques and safe, functioning shop equipment
- Comply with federal, state, and local regulations, including hazardous waste disposal and OSHA
- Achieve Body Shop goals
- Demonstrate core values in interactions with customers, co-workers, and vendors
- Perform other duties as assigned by management
Job Requirements:
- Must have Body Shop experience; dealership experience preferred
- Energetic and eager to grow our customer base
- Established relationships with insurance companies
- Ability to work independently and thrive in a process-driven environment
- Self-motivated, high-energy personality with a positive attitude
- Excellent customer service skills
- Professional appearance and work ethic
- Strong verbal and written communication skills
Interactions: Daily interactions with customers, parts associates, sales and service managers, technicians, the GM, and insurance adjusters.
Company Benefits:
- 401K & profit sharing
- Medical, dental, vision, and life insurance
- Holiday and vacation pay
Automotive Sales and Repair Services