BOC Specialist 2 -St. Louis, MO

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises.  With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment.  At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.  

Clearance Requirement: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain and maintain a TS/SCI with Polygraph Clearance.

BOC Specialist will be primarily responsible for monitoring and operating the Building Automation System and sometimes answering the Service Desk phone and creating work orders in the site work order system. In this position, you will be expected to apply adjustments in the Building Automation System in response to tenant calls, work orders, alarms.

CALL AND SITE COORDINATION:

• Works with call center to log and identify problem areas in the building.
• Assists other trades in the field in the active troubleshooting of systems.
• Monitors system for alarms, provides reports and performs triage on system reports and performs triage on system messages (Response: 15min/8hr/24hr/week).

SYSTEM OPERATIONS:

• Monitors controlled systems for performance and problems.
• Backs up application software and checks network integrity of control devices.
• Debugs and simulates programs, checks calibration of hardware/software devices, configures parameters and tests control components and software.
• Performs function check of all control systems and documents results.
• Sets up alarms for optimal efficiency and response.

SERVICE:

• Responds to service calls by determining the problem, identifying the cause, and implementing a solution to address the issues.
• Works with the customer to recommend and develop a maintenance program for their system.
• Identifies and implements long term service strategies.

PERFORMANCE QUALITY:

• Performs all work in accordance with contract documents and applicable company standards.
• Performs work to meet the required response times and to facilitate others to meet response times.
• Develops and maintains procedures and check lists for the execution of service calls, system routine maintenance and commissioning tasks to maintain consistency and completeness of the work.

COMMUNICATIONS:

• Keeps Client/Call center informed of questions, progress, information needs, and discrepancies in system and other issues impacting the operation of the building and comfort of occupants.
• Initiates follow up action to secure needed responses in a timely manner.
• Uses real time judgement to escalate building issues to the proper entities.

• High school diploma with 4+ years of experience.
• Vocational school or associate degree in a technical trade preferred.
• Three years BAS monitoring and DDC controls experience within the building controls industry.
• Ability to read and interpret technical documentation including sequence of operations, technical product literature, programming manuals and specifications.
• Ability to troubleshoot basic communications wiring, control logic wiring and end devices.
• Knowledge of building mechanical and electrical equipment functions and use, HVAC systems controls applications and relevant hardware and software products.
• Knowledge of commonly used networks and network topologies.
• Ability to work at a computer terminal with mouse and keyboard for extended periods.
• Ability to work safely in close proximity to exposed line voltage and low voltage wiring and terminations.
• Good customer communication skills.
• Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain and maintain a TS/SCI with Polygraph Clearance.

Desired / Advantageous Qualifications:

• Delta Controls Certification Building Automation Certification

We offer an excellent benefits package including:

• A competitive salary

• Medical, dental, vision, life, and disability insurance

• Paid time off

• Tuition reimbursement

• 401k Retirement Plan

• Military Reserve pay offset

• Paid maternity leave

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.