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Boathouse Shift Supervisor at Thompson Boat Center

Guest Services

Washington, District of Columbia

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JOB DETAILS
SKILLS
Communication Skills, Computer Skills, Customer Experience, Customer Support/Service, English Language, Event Management, Finance, First Aid, Groundskeeping, High School Diploma, Hospitality and Tourism, Housekeeping/Cleaning, Interpersonal Skills, Laptop PC, Leadership, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Office Equipment, Operations, Operations Management, People Management, Point of Sale (POS) Systems, Problem Solving Skills, Quality Control, Quality Metrics, Rentals, Resolve Customer Issues, Revenue/Sales Reporting, Safety Equipment, Safety/Work Safety, Sales, Sanitation, Staff Training, Team Lead/Manager, Team Player, Transaction Processing/Management
LOCATION
Washington, District of Columbia
POSTED
4 days ago
Compensation Amount:
19.00 USD Hourly

Job Summary:
Thompson Boat Center, managed by Guest Services, Inc., is now hiring Boathouse Supervisors for the 2026 season! The season runs from March through November and we are open 7 days a week. This is a full-time, seasonal position ideal for someone who enjoys working outdoors, leading a team, and providing excellent guest service in a waterfront environment.

Supervisors should expect to work at least 4 days per week, including at least one weekend day, and must be available for major summer holidays such as Memorial Day, 4th of July, and Labor Day.

If you love boating, working with people, and being part of a fast-paced, team-oriented environment, we'd love to have you join our All-Star Team!

Position Summary

The Boathouse Supervisor assists the Unit Managers in all aspects of daily operations and floor management, including equipment, property, staff supervision, and customer experience. This role supports financial goals and company initiatives while fostering a positive, high-performing team culture and delivering exceptional customer service.

Job Description:

Essential Functions

  • Ensure complete guest satisfaction at all times by handling complaints and resolving issues according to customer service standards.

  • Monitor and supervise dock and grounds maintenance to ensure quality standards.

  • Assist in supervising and directing staff at the direction of the Unit Manager and Assistant Manager.

  • Train hourly staff, monitor development, and promote peak performance.

  • Maintain a safe facility environment including sanitation, equipment upkeep, dress standards, sales, and employee hygiene.

  • Notify the General Manager of any unusual events, safety concerns, or quality control issues.

  • Control and administer boat rentals.

  • Assist customers with equipment use and safely getting on and off boats.

  • Perform opening and closing procedures.

  • Operate motorboats for area sweeps and water rescues as needed.

  • Complete end-of-day closeouts including sales reports.

  • Price and stock inventory; conduct and submit monthly inventories and summaries.

  • Clean and sanitize equipment, remove trash, and clean bathrooms.

  • Maintain awareness of safety issues and report concerns immediately.

  • Operate point-of-sale systems to process transactions accurately, including credit, refunds, and receipts.

  • Respond promptly and professionally to guest calls and emails, including assisting with reservations and rebookings.

  • Perform additional duties as assigned by management.

Skill and Knowledge Requirements

  • High School Diploma or GED required.

  • Boating or marina experience; rowing knowledge preferred.

  • Computer proficiency with MS Word, Excel, and Outlook.

  • Strong communication and interpersonal skills.

  • Ability to organize, multitask, and problem-solve effectively.

  • Demonstrated leadership and customer service excellence.

  • Must be able to swim or be willing to wear a personal flotation device while on duty.

Physical and Mental Requirements

  • Ability to move frequently throughout the facility.

  • Bend, lift, carry, and reach regularly in a dynamic environment.

  • Ability to extend arms overhead

  • Lift:

  • Up to 25 lbs regularly

  • 30-35 lbs frequently

  • Up to 50 lbs occasionally

  • Stand for an entire workday and climb steps regularly.

  • Work in wet, slippery, hot, and damp outdoor conditions.

  • Frequently immerse hands in water.

  • Read, write, and communicate clearly in English.

  • Physical presence at the job site is essential.

Equipment Used

  • Boats and related equipment (lines, anchors, life jackets, binoculars, etc.)

  • Cleaning supplies

  • Point-of-sale system

  • Typical office equipment (computer/laptop, phone system)

  • Safety equipment (First Aid kit

About the Company

G

Guest Services

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