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Boathouse Shift Supervisor at National Harbor Boathouse

Guest Services

Fort Washington, Maryland

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JOB DETAILS
SKILLS
Computer Skills, Customer Support/Service, English Language, Event Management, Finance, High School Diploma, Hospitality and Tourism, Housekeeping/Cleaning, Lift/Move 25 Pounds, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Operations Management, Performance Analysis, Problem Solving Skills, Quality Control, Quality Metrics, Rentals, Resolve Customer Issues, Revenue/Sales Reporting, Safety/Work Safety, Sanitation, Speech Recognition, Staff Training, Team Lead/Manager, Team Player, Time Management
LOCATION
Fort Washington, Maryland
POSTED
6 days ago
Compensation Amount:
19.00 USD Hourly

Job Summary:
National Harbor Boathouse, managed by Guest Services, Inc., is now hiring seasonal boathouse supervisors for the 2026 season. The season runs from mid-April through October and we are open 5 days a week. The supervisor position is full-time, and staff should expect to work at least 4 days a week. All staff are required to work at least one day a weekend as well as the summer holidays such as Memorial Day, 4th of July and Labor Day. If you love working outdoors and helping guests, this is a great opportunity for you! Apply today to join our All-Star Team!

The Boathouse Supervisor assists the Unit Managers in all aspects of unit operations and floor management, including equipment and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Boathouse Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

Job Description:

ESSENTIAL FUNCTIONS

  • Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards.

  • Monitor and supervise maintenance of dock and grounds areas to ensure quality standards.

  • Assist in supervising and directing the unit's staff at the direction of the Unit Manager and Assistant Manager. Train hourly staff for peak performance and monitor staff's development.

  • Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, sanitation, dress, cash control, and employee hygiene.

  • Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.

  • Control and administer boat rentals.

  • Assist customers with using equipment and safely getting on and off the equipment

  • Perform opening and closing procedures as directed.

  • Operate motorboat for area sweeps and water rescues as needed

  • Perform end of day closeout to include cash accountability and sales reports.

  • Price and stock inventory. Conduct and submit end of month inventories, extension, and summaries.

  • Cleaning and sanitizing the site equipment, taking out trash, and cleaning bathrooms

  • Maintain awareness of safety issues, and report them immediately to your manager.

  • Responding to guest's calls and emails timely and respectively and helping them rebook and edit their reservations

  • Other duties as required and asked by your Manager and/or Assistant Manager


SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

  • High School Diploma or GED.

  • Boating or related marina experience.
  • Knowledge of sailing and experience preferred

  • Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.

  • Demonstrated talent for interacting with a wide variety of people.

  • Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.

  • Strong customer service abilities; actively looks for ways to assist customers and coworkers.

  • Must be able to swim or be willing to wear a personal flotation device while on duty.

PHYSICAL AND MENTAL REQUIREMENTS

  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

  • Ability to stand for the entire workday and to climb steps regularly.

  • Working in wet and slippery conditions. Frequently working in an outdoor, hot, and damp environment.

  • Frequently immerse hands in water.

  • Reading and writing work-related documents in English.

  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in En

About the Company

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Guest Services