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BMW Genius

Hendrick Automotive Group Corporate

Charleston, SC

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Accounting, Administrative Skills, Automotive Sales, Communication Skills, Computer Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Support/Service, Driver's License, High School Diploma, Human Resources, Information Technology & Information Systems, Legal, Mathematics, Medical Conditions, Microsoft Office, Microsoft Product Family, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Regulations, Safety/Work Safety, Sales, Team Player, Time Management Software, Vehicle Driving, Writing Skills
LOCATION
Charleston, SC
POSTED
15 days ago
Rick Hendrick BMW CharlestonLocation: 1518 Savannah Hwy, Charleston, South Carolina 29407Summary: Responsible for introducing customers to their new cars and review the features of each vehicle. Responsible for delivering vehicle to customer according to dealership and manufacturer guidelines. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following:Coordinates delivery with customerObserves that the vehicle is detailed, full of fuel, has all requested accessories installed and is in delivery area ready for customerDemonstrate Interior and Exterior vehicle features and personalize the delivery to the customer’s needsCommunicate the benefits of owning the vehicle purchased as well as the dealership services and amenitiesExplain warranties and all documentsComplete necessary customer registration according to manufacturer guidelinesFamiliarize customer with Service department personnel and Service areasPresent keys and relevant documents to customer.Works closely with department managers to ensure customer satisfactionMaintains CSI at or above Company standardsMaintains an organized, clean and safe work areaParticipates in required trainingRecords all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations.Demonstrates the Company’s Core ValuesComplies with Company policies and proceduresObserves all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education:o GED High School Diplomao Associate Degreeo Bachelor Degreeo Master Degreeo Doctorate Degree Field of Study/Work Experience:o Accounting Automotiveo Businesso Human Resourceso Information Technology Desired Work Experience: up to 3 yearso 3-5 yearso 5+ years Education/Experience:Prior customer service experience in addition to strong technology and organizational skills. Certificates and Licenses: Valid Driver’s Licenseo Automobile Salesperson License Computer Skills:Intermediate knowledge of Microsoft Office Products. Strong ability to understand and demonstrate technology to customers. Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations:The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Environment Demands:Duties are performed throughout the dealership but mainly in Sales showroom. Heavy standing work. Work includes frequent clerical and administrative responsibilities in addition to frequent contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities, indoors and outdoors. Due to the nature of this position, employee may be exposed to various work environments. Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Math Ability:Ability to add, subtract, multiply and divide. Reasoning Ability:Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values:To perform the job successfully, an individual should demonstrate the following Core Values: Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for WinningHendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

About the Company

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Hendrick Automotive Group Corporate