BMV Part-Time Customer Service Representative 2

State of Indiana

Brookville, IN

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JOB DETAILS

SALARY

LOCATION

Brookville, IN

POSTED

30+ days ago

BMV Part-Time Customer Service Representative 2

Date Posted: Jul 30, 2025

Requisition ID: 463442

Location:

Brookville, IN, US, 47012

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Invest in our employees

• Engage our customers

• Provide sustainable systems

• Embrace product innovation

Role Overview:

Customer Service Representative 2s are charged with administering and evaluating driving exams as well as assisting customers with titles and registrations. In this role you will evaluate customer’s knowledge and ability to adhere to traffic laws in a calm and patient manner. When you are not facilitating these exams, you will be at the frontline, processing transactions for customers.

Salary Statement:

The salary for this position traditionally starts at $16.24 an hour.

A Day in the Life:

The essential functions of this role are as follows:

+ Administer skills tests and evaluate driving skills.

+ Assist customers with vehicle/watercraft titles and registration needs.

+ Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.

+ Attend training classes and/or take certification tests as required.

+ Maintain privacy of customer and all related records.

+ Substitute for Customer Service Representatives as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

You must meet the following requirement to be considered for employment:

+ High school diploma or equivalent.

+ Must be 21 years of age or older.

+ Must possess a valid driver’s license for at least the preceding 12 month period.

+ Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.

+ Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.

+ Customer service experience.

+ Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.

+ Must be familiar with the operations of all types of motor vehicles.

+ Working knowledge of Indiana driving laws.

+ Top-notch communication skills.

+ A high level of critical thinking and the ability to troubleshoot.

+ Ability to process cash and card transactions.

+ Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for part-time employees which includes:

+ Paid vacation, personal and sick time off

+ Competitive leave policies covering a variety of employee needs

+ 12 company paid holidays, 14 on election years

+ 75 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.

+ Free Parking

+ Free LinkedIn Learning

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.

About the Company

State of Indiana

A State of Opportunities! Indiana State Government is a goal driven, performance oriented, customer focused workforce. If you are looking to advance your career in a dynamic and energized environment, then we welcome you to explore opportunities within state employment. In joining our workforce, you will gain a rewarding experience working on behalf of Hoosiers to build a better Indiana.

No other organization can offer the diversity of careers, the upward mobility or the ability to change disciplines like the State of Indiana. Plus you'll find that enhancing your job description is something that is actually encouraged throughout the organization.

Indiana State Government has more than 70 state agencies and approximately 31,000 Full-Time Employees located throughout the state. Within our agencies we are proud to offer a diverse workforce and a variety of job categories that include: Architecture & Engineering, Clerical & Office Support, Education, Training & Library Science, Executive, Health Care, Human & Social Services, Information Technology, Law Enforcement and Public Safety, Legal, Accounting & Finance, Human Resources, Environmental & Natural Resources, Animal Health, Maintenance Trades, Biologic & Scientific, Transportation, Food Service, Administrative & Managerial.

To search for your next career opportunity with Indiana State Government, please visit our website at www.in.gov/spd.

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COMPANY SIZE

10,000 employees or more

INDUSTRY

Government and Military

WEBSITE

http://www.in.gov/spd