We are seeking a skilled and experienced Helix ITSM Migration Specialist to join our team for a critical BMC Remedy Helix Migration Project. The ideal candidate will bring deep technical expertise in Helix ITSM application development and migration, automation, orchestration, and data management. Experience in upgrading and migrating BMC Remedy applications from on-premise to cloud environments is essential.
Lead and support Helix ITSM migrations from on-premise environments to the cloud (version 21.03 or later).
Develop and configure Kubernetes-based orchestration platforms and manage Helm charts.
Automate deployment and operational tasks using Jenkins (Groovy scripting) and Ansible.
Write and maintain shell scripts on Linux systems.
Perform database development and administration using Oracle SQL and PL/SQL, including creating jobs and stored procedures.
Design, develop, and maintain AR System and ITSM application components including CMDB and Foundation data structures.
Provide Helix ITSM application support and administration.
Migrate data using Helix Data Manager (HDM) and manage data loading processes.
Analyze application and system logs using AR Log Analyzer and troubleshoot performance or functional issues.
Create dashboards and queries using Helix Dashboards (Grafana-based).
Utilize tools like Splunk and Kafka to monitor, query, and troubleshoot data flows.
Orchestration & Platform:
Kubernetes (Hands-on development and troubleshooting)
Helm Charts (Creation and customization)
Automation & Scripting:
Jenkins with Groovy scripting
Ansible automation scripts
Linux Shell scripting
Database:
Oracle SQL (Basic and complex queries)
PL/SQL Scripting and Administration
BMC Helix ITSM:
AR System Development
Helix ITSM Administration and CMDB Configuration (Version 21.03+)
Foundation Data Management
Helix Data Manager for Cloud Migration
Tools:
Splunk (Query creation)
Kafka (Understanding of topics and data flows)
AR System Log Analyzer
Helix Dashboards (Grafana)
Java or Python development
Kubernetes Certification (CKA – Certified Kubernetes Administrator)
Experience with performance testing tools: LoadRunner, JMeter, Locust, or SOAP
Bachelor’s degree in Computer Science, Information Technology, or related field.
Proven experience in Helix ITSM migration projects and Remedy upgrades.
Strong analytical and problem-solving skills.
Excellent communication and documentation abilities.
Compensation
Hourly Rate Range - $40-$60/ hr
Benefits Offered:
[Health, Dental, Vision Insurance]
Deadline: Applications accepted on a rolling basis until filled
We are an Equal Pay Employer. All employment decisions, including compensation, benefits, hiring, training, and promotions, are made based on merit, qualifications, and business needs. We do not discriminate on the basis of gender, race, ethnicity, age, disability, sexual orientation, or any other protected characteristic. We are committed to ensuring equal pay for equal work and regularly review our compensation practices to promote fairness, equity, and transparency across our organization.