BMC Remedy Architect Principal

• Active DoD Secret Security Clearance.
• Minimum 10 years of BMC AR (Action Request System) experience.
• Strong experience with enterprise ITSM architecture and integration.
• In-depth knowledge of IT operations, Business Service Management, and ITIL frameworks.
• Proven ability to troubleshoot complex system environments across multiple platforms.
• Strong analytical, problem-solving, and communication skills.

Certifications Required

• BMC Certified Professional (required)
• BMC Certified Associate (required)
• ITIL v3 Foundation Certification
  • BMC Remedy ITSM 7.x (or higher) certifications in:
  – Incident & Problem Management
  – Asset Management & Discovery

Additional Requirements

• Experience supporting Air Force RMF and Authority to Operate (ATO) processes.
• Ability to work in a highly collaborative, cross-functional environment.
• Must be able to travel, including air travel, as required.

• Serve as the primary technical resource for integrating BMC products with internal and third-party systems (e.g., Active Directory, AF Directory Services).
• Architect and troubleshoot BMC Remedy environments across platforms including F5, Unix, Windows, and Solaris.
• Manage and maintain foundation data to ensure system architecture integrity and scalability.
• Define and articulate BMC system configurations aligned with EITSM program requirements.
• Collaborate with cross-functional engineering teams across multiple organizations and customer groups.
• Conduct peer reviews and code reviews to ensure compliance with system requirements and standards.
• Apply ITIL principles and best practices to improve IT service delivery and operational efficiency.
• Develop and deliver technical documentation, including system specifications, user guides, and architecture designs.
• Program, test, document, and implement system enhancements prior to production release.
• Analyze technical issues and provide recommendations, alternatives, and risk assessments.
• Support Air Force Risk Management Framework (RMF) activities, including artifact development and system remediation for Authority to Operate (ATO).
• Recommend and implement best practices to streamline system applications and support platform upgrades and migrations.
• Perform other duties as assigned.