Our client, a IT Services and Consulting company, is looking for a Blue Yonder WMS Service Delivery Manager (SDM) for their Plano, TX/Hybrid location. Incident & Escalation Management: Lead root-cause analysis and resolve system outages, user bottlenecks, and critical operational escalations.
Numbers & Facts
Location
Plano, TX
Description
Our client, a IT Services and Consulting company, is looking for a Blue Yonder WMS Service Delivery Manager (SDM) for their Plano, TX/Hybrid location.
Responsibilities:
Service Delivery Management: Oversee the daily availability, performance, and stability of the Blue Yonder WMS.
Ensure all IT service level agreements (SLAs) are met.
Incident & Escalation Management: Lead root-cause analysis and resolve system outages, user bottlenecks, and critical operational escalations
Vendor & Stakeholder Collaboration: Act as the primary liaison between warehouse operations teams, IT support staff, and third-party vendors.
Continuous Improvement: Identify operational pain points and translate them into configuration changes or enhancements using standard Blue Yonder WMS functionalities
Manage, mentor, and mentor a team of WMS analysts, super users, and technical leads.
Years of Experience: 15+ Years of Experience
Requirements:
8+ years working with Blue Yonder (JDA) WMS
Experience leading WMS production support, service delivery, or managed services
Proven experience managing warehouse application support teams and stakeholders
Skills:
Category Name Required Importance Experience
SCM Execution BY WMS BY Transportation Management Yes 1