Black Diamond Lodge Guest Services Manager - Year Round

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

PURPOSE OF POSITION: The Black Diamond Guest Services Manager oversees all aspects of daily customer service operations for Black Diamond Lodge (BDL)  and is responsible for providing a safe environment for guests, members, and employees.  

RESPONSIBILITIES:

• Team Leadership: Recruit, hire, train, schedule, and evaluate guest services staff, including front desk, bell, and ski valet teams
• Department Coordination: Collaborate with all departments to foster teamwork and ensure smooth operations
• Guest Services Oversight: Manage concierge, ticket sales, ski valet, and check-in/check-out procedures to maintain high standards of service
• Staff Scheduling: Ensure effective staffing and workflow while meeting budget guidelines
• Meetings & Communication: Conduct daily team meetings, attend management meetings, and maintain clear radio communication across departments
• Financial & Inventory Management: Review financial statements, maintain office inventory, and oversee record-keeping and database management
• Homeowner Relations: Support financial tracking and owner billing in partnership with the Homeowner Relations Manager
• Purchasing Compliance: Ensure adherence to Avendra and other purchasing guidelines
• F&B Operations: Oversee daily food and beverage operations at the lodge, ensuring exceptional guest service, quality standards, and efficient execution
• Additional Responsibilities: Complete other duties as assigned to support guest and team success

QUALIFICATIONS:

• Must be at least 21 years of age
• Able to lift at least 50 lbs., carry luggage, and possess a valid Utah driver’s license
• Minimum of two years of management experience in hospitality, including condo rental program management
• Experience in front desk or concierge roles preferred
• Familiarity with Park City, property management systems, and HOA practices
• Basic knowledge of budgets and front office accounting
• Availability for weekend and evening shifts
• The ability to obtain necessary F&B permits (Food Server's Permit, Food Manager Permit, Alcohol Server Permit)

DATES OF EMPLOYMENT

• Year Round

Deer Valley Resort is an Equal Opportunity Employer.