Billing Utility Specialist

Billing Utility Specialist

Salary

$18.25 Hourly

Location

Lake Woodard Annex, 3324 Lake Woodard Drive, Raleigh, NC

Job Type

Temporary - 99999999

Job Number

2026-00560

Department

Temporary

Opening Date

07/24/2026

Closing Date

8/7/2026 11:59 PM Eastern

Work Hours

Monday - Friday; 9:00 AM - 4:30 PM

Hiring Range

$18.25

• Description
• Questions

Job Description

Raleigh Water, a public utilities department of the City of Raleigh, is seeking a part-time Billing Utility Specialist. This role offers direct customer service supporting Raleigh Waters 200,000+ customers. The Billing Utility Specialist will handle billing inquiries, process payments, and resolve account issues in our high-volume contact center.

About You:

Youre a natural problem-solver who stays calm when customers are frustrated. You genuinely enjoy helping people and can juggle multiple computer systems while maintaining a friendly, professional demeanor. You communicate clearly, pay attention to details, and bring positive energy even during busy days.

About Us:

Raleigh Water serves 600,000 people across seven municipalities. Our Customer Care & Billing Division is a 70-person team providing essential services. Youll work at our Operations Center on Lake Woodard Drive with free parking, and may qualify for hybrid remote work after six months of demonstrated proficiency. The City offers excellent benefits, generous leave, and retirement contributions.

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Answering inbound calls and respond to customer inquiries about billing, payments, and service requests
• Processing account changes, payment arrangements, and service orders
• Researching and resolving billing discrepancies
• Maintaining accurate customer records in multiple systems
• Providing courteous, efficient service in a fast-paced environment
• Perform other duties as required

Typical Qualifications

Required Education & Experience:

High school diploma or GED; 1 year of customer service experience or related work;

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Preferred Education & Experience:

• Experience in contact centers, utilities billing, or similar customer service environments
• Bilingual - Strongly Preferred

Additional Information

Knowledge of:

• Customer service principles and practices
• Basic billing and account management concepts

Skill in:

• Using multiple software applications simultaneously
• Verbal and written communication with customers and coworkers
• Basic problem-solving and critical thinking
• Attention to detail in data entry and account management
• Active listening and empathy for customer situations

Ability to:

• Adapt to new systems and procedures quickly
• Work effectively in a fast-paced, high-volume environment
• Maintain professionalism during challenging interactions
• Remain calm and professional while managing multiple priorities

ADA and Other Requirements:

Work Environment and Physical Effort:

Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment:

Work is typically performed in an office or similar indoor environment.

Work Exposures:

Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

01

Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associates degree
• Bachelors degree
• Masters degree
• PhD or other professional degree

02

How much relevant or comparable work experience do you have in customer service?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03

Have you ever been terminated or forced to resign from a position?

• Yes
• No

04

If you answered "yes" to being terminated or forced to resign, please provide an explanation and the date.

Required Question

Employer City of Raleigh North Carolina

Address 222 W. Hargett St.

Raleigh, North Carolina, 27601

Website https://raleighnc.gov